Report a problem
How to report a problem
The online reporting system is currently only in Dutch, but the procedure is straightforward.
Determine if it is an urgent issue or outdoor problem
Provide the exact location of the problem and a brief description
All the information you provide will be treated with confidentiality. The municipality uses personal details and address information only for the purpose you provided them for.
Urgent issues and outdoor problems
Do you see urgent issues or something outside (street, park or forest) that is not as it should be? Then you can report this to the municipality.
Urgent issues
For example:
- a large pothole in a road
- oil spillage on the road
- chemical waste in the public space, such as drugs or medicines
- an unsafe tree or fallen street sign
- traffic lights not working at a busy intersection
- street lights not working in the whole street
- control unit of street lamp open or gone
- a broken or loose cable
- a blocked sewer
Or call the municipality on phone number 14070.
Rubbish problems
For example:
- rubbish on the street
- a full or broken container
- uncollected rubbish or old paper
- dog poop on the street
- improperly disposed of household waste
- a full or broken rubbish bin
Problems in the public space
For example:
- an unsafe situation
- a wrongly parked vehicle or bicycle
- weeds or sick trees
- a problem with sewage
- graffiti
- a damaged work of art
- a terrace which is not complying with the Begin link: rules, end link.
Are you calling after office hours? Listen to the recording and select the option in the menu which best describes the problem. You will then be connected to a call agent.
Option 1: broken traffic lights and street lighting
Option 2: other urgent issues
Other types of problems
Housing
- Begin link: Domestic nuisance, end link.
- Begin link: Illegal housing or use of a building, end link.
- Begin link: Overdue maintenance on rental property, end link.
- Begin link: Nuisance caused by a company, end link.
- Begin link: Abuses by landlords, end link.
- Begin link: Unfairly high rent, end link.
- Begin link: Request information about house repair notice, end link.
- Begin link: Request a house number, end link.
Construction
Social issues
- Begin link: Welfare abuse, end link.
- Begin link: Street harassment (in Dutch) , end link.
- Begin link: Wmo support, end link.
- Begin link: Exclusion from labour market (in Dutch), end link.
- Begin link: Discrimination (in Dutch), end link.
- Begin link: Child abuse (in Dutch), end link.
- Begin link: Fundraising for charity (in Dutch), end link.
- Begin link: Announce a demonstration, end link.
Damage
- Begin link: Compensation for physical damage and/or personal injury (in Dutch), end link.
- Begin link: Damage caused by municipality during construction (in Dutch), end link.
- Begin link: Compensation for loss due to change in environment plan (in Dutch), end link.
- Begin link: Compensation for damage resulting from planning decisions (in Dutch), end link.
Municipality
- Begin link: Lost and found items, end link.
- Begin link: Complaint about municipal services, end link.
- Begin link: Integrity violation (in Dutch), end link.
- Begin link: Complaint about delivery of Stadskrant (in Dutch), end link.
- Begin link: Arrange a Stolperstein, end link.
- Begin link: Torn flag or broken flagpole (in Dutch), end link.
- Begin link: Street clock out of order (in Dutch), end link.