Data Protection Declaration

The Municipality of The Hague processes personal data so that it can execute its statutory and public tasks. The Data Protection Declaration applies to the personal data processed by the Municipality of The Hague in the context of carrying out its tasks for its citizens.

Protection of your personal data

The Municipality of The Hague handles your personal data carefully and confidentially. The municipality processes your personal data as described in the General Data Protection Regulation (GDPR) and specific legislation and regulations. The lawful basis for processing personal data may be: consent, contract, legal obligation, vital interests and public task. 

The Dutch Data Protection Authority (DPA) is the national organisation which monitors the protection of your personal data. For more information about the DPA and information about the terms used in this declaration, the municipality refers you to the website of the Dutch personal data authority.

Use of personal data by the municipality

The municipality only performs tasks which are important for its residents and visitors. For this purpose, the municipality sometimes uses personal data relating to its residents and visitors. If you live in The Hague, the municipality keeps a record of your name, date of birth, address and Citizen Service Number (BSN) in the Municipal Personal Records Database. 

If you wish to arrange or request something via, the municipality will often need contact details so that it can provide you with good service. This might include your phone number and email address. 

For requests and support related to work, income, youth services, health care or security, the municipality may need special information, such as financial, medical or criminal record information. The municipality may also use your details to levy taxes and combat fraud, for example.

Duties and responsibilities of the municipality

The municipality has the duty to handle your personal data carefully and confidentially and to optimally protect your personal data from unauthorised access (hackers) or unlawful use. Your personal data is not used for any other purposes than those described above. 

In some cases, the municipality must inform you first and, if required, request your consent before your personal data may be processed. In addition, the municipality takes the necessary security measures and uses security procedures to protect your personal data. Besides technical security measures such as the encryption of personal data and access controls to computer systems, municipal employees have a duty of non-disclosure and access to personal data is only given to authorised employees.

Retention period

The municipality does not retain your personal data for longer than necessary for the proper execution of its task and in compliance with its legal obligations.

Disclosure to other organisations

To carry out its tasks and responsibilities the municipality works together with external partners. These could be other government agencies, but sometimes private parties as well. In certain cases the municipality shares personal data with these organisations. At the moment the municipality shares personal data with other parties, it obtains consent based on current legal provisions.

The municipality signs a processing contract with these organisations. The municipality remains responsible for processing your personal data. 

Your rights

You have various rights when the municipality uses your personal data: 

  • Right to be informed: you have the right to know why your personal data is required, what it will be used for and how long it will be retained.
  • Right of access: you have the right to access your personal data which is known to the municipality.
  • Right to rectification: you have the right to complete or rectify data, have data erased or request restriction of your personal data whenever you wish.
  • Right to be forgotten: when you give consent to the municipality to process your data, you have the right to have your personal data erased again.
  • Right to data portability: you have the right to obtain all your personal data from the controller and to move or transfer all this data to another controller.
  • Right to object: you may object to the processing of your data by the municipality. The municipality complies with this right, unless there are legitimate grounds for processing the data.

Right of access

If you wish to request access to your personal data, you may contact the municipality.

You may submit your request digitally or in writing. The municipality responds in writing within 4 weeks. You may then request the municipality to complete, rectify or erase your data. Include in your request which changes you want made. Again the municipality will respond within 4 weeks. We always ask you to provide identification.

Data protection in the field of work, health care and youth services

On 1 January 2015 the municipality was given several additional tasks in the field of work, health care and youth services. Some of these tasks are performed by staff from social district care teams or youth teams in the municipality. In these teams, different professionals work together. To provide you with optimal service, they need to share information. This might include personal data and your family and personal situation. In doing so, they comply with the municipality’s obligations to protect the personal data of its residents. Because it is vital that this is done carefully, the municipality and the various service organisations have also drawn up written work agreements in the form of a processor contract.

If you have any questions about data protection in the field of work, health care or youth services, you may always get in touch with your regular contact person, case director or family coach who wishes or is required to use your personal data.

Use of the platform can make links to websites of others. The Municipality of The Hague is not responsible for third party compliance with the privacy legislation and regulations.

Telephone, WhatsApp and chat conversations

In order to improve its services, the municipality may retain telephone, WhatsApp and chat conversations. Conversations will not be retained for longer than necessary.

More information

If you want to know more about the protection of your personal data, visit the website of the Data Protection Authority.


If you have any questions or requests about this privacy declaration, you may contact the municipality.

The municipality’s Data Protection Officer is registered with the Data Protection Authority. The email address of the Data Protection Officer is

Amendment regarding Data Protection Declaration

The municipality may amend this Data Protection Declaration without warning. Such amendments come into force from the moment they are published on