Living allowance for Ukrainian refugees

Refugees from Ukraine who are living in the Netherlands may be entitled to a living allowance. This is a sum of money you can use to pay for your daily needs, like food and clothing. Read here whether you have the right to a living allowance and how you can apply for it.

Questions about the living allowance

    • You have fled Ukraine. 
    • You are currently living in The Hague, in somebody’s home or in 1 of the shelters. 
    • You are registered in the Personal Records Database (BRP) as a resident of The Hague. You will then get a citizen service number (BSN). Read more about registering at the municipality for Ukrainians. If this is not possible due to the long waiting times, you can already apply for a living allowance before you register.
    • You have an identity document.
  • If you start doing paid work, you will no longer have the right to a living allowance. You should let the municipality know that you are going to do paid work. The living allowance will stop as of the first day of the following month. Other family members and children who are living with you will still receive the living allowance.

  • 1. - I am registered at the municipality

    If you are registered in The Hague, you can apply for a living allowance.

    • The municipality will contact you in April by telephone or email to make an appointment. 
    • The municipality will call from an anonymous number.
    • You did not receive a message from the municipality? Then you can make an appointment yourself by calling the Ukraine telephone line on (070) 353 80 24.
    • The appointment will be in The Hague City Hall, Spui 70.
    • Take the following documents with you to the appointment:

    2. - I am not yet registered at the municipality

    You can apply for a living allowance once you are registered as a resident of The Hague or you have made an appointment to register.

    • Make an appointment to register in the Personal Records Database (BRP) by calling the Ukraine telephone line on (070) 353 80 24.  Read which documents you have to take to the appointment to register at the municipality.
    • When you make the telephone call, you can indicate that you also want a living allowance. The municipal employee will then make an appointment straight away for you to submit the application.
    • Take the following documents with you to your appointment to apply for a living allowance:

      • you proof of registration (if you are already registered)
      • your identity document
    • The appointments are held at The Hague City Hall, Spui 70
  • Are you staying in 1 of the municipality's shelters? Then a team will visit your location. You apply for a living allowance in the shelter.

    It is important that you are registered as a resident of The Hague. If you have not yet done this, make an appointment by calling the Ukraine telephone line on (070) 353 80 24.  Read about the conditions for registering at the municipality.

    Municipal employees will visit your shelter as of mid-April. Until the living allowance is paid, you will receive food, drink and personal care items in your shelter. The manager of your shelter will let you know when and at what time your intake appointment will be.

  • You will fill in an application for a living allowance with help from a municipal employee, during an appointment in City Hall or in your shelter. The municipality will then see whether you have the right to a living allowance. This means you will not hear whether you will get an allowance during the appointment. You will be informed by email, approximately 5 days after the appointment.
  • The amount of living allowance you receive depends on your personal situation. Adults and children under the age of 18 years have the right to a living allowance.

    If you are staying in the municipal shelter, you will receive an allowance as it has been determined by the Dutch government:

    • for clothing and personal items: € 55 per month
    • for food (if you are not getting full meals): € 205 per month

    If you are living with a host family, then you have the right to an additional allowance. You can use this money, for example, to pay for public transport, visiting relatives or sports. You can also use the money to contribute to the costs of your host family, but this is not mandatory.

    The extra allowance is:

    • for an adult: € 215 per month
    • for each child: € 55 per month

    If you start doing paid work, the living allowance will stop. You should report this to the municipality by calling the Ukraine telephone line on (070) 353 80 24. The living allowance will stop as of the first day of the following month.

    Stay in municipal shelter with full meals Stay in municipal shelter without full meals Stay with host family > 18 years Stay with host family 0 to 17 years
    Food Included € 205 € 205 € 205
    Personal items € 55 € 55 € 55 € 55
    Living costs Included Included € 215 € 55
    Total € 55 € 260 € 475 € 315

    The amounts are per person per month.

  • Changes in your personal situation can affect your right to a living allowance. Report any changes on time. If you do not report changes (on time), you might have to pay back any extra living allowance you received. You can report the changes to the municipality by calling the Ukraine telephone line on (070) 353 80 24.

    Here are examples of situations when you need to report a change to the municipality:

    • You are going to start working. If you are going to work, the living allowance will stop for you as of the following month. Other family members and children who are living with you will still receive the living allowance.
    • You are going to live somewhere else. The municipality want to stay in contact with you. The amount of the living allowance depends on your living situation. This is why the municipality wants your new home address.
    • You have (opened) a bank account at a Dutch bank. We need a copy of your bank card with your account number and the name of the account holder (if the name is different, we cannot make the payment). We will then make the payment to your account and your prepaid debit card will no longer work.
  • During the application interview, the municipal employee will give you a prepaid debit card. You can use this debit card the same way as a bank card. When you get the card, it will not have any money on it. Once your application is approved, the living allowance will be credited to your debit card. You will receive an email from the municipality when the living allowance has been transferred to your debit card. As of this moment you can use the debit card. Have you opened a personal bank account in the Netherlands? Inform the municipality so that it can transfer the living allowance to your own account.

    Please note: the balance on your card is limited to € 2,000.

    Will you get an extra payment from the municipality? Make sure there is sufficient space on your prepaid card for this payment? You will receive the extra payment 2 weeks after your living allowance has been deposited.

  • Once the municipality determines that you have the right to a living allowance, it will transfer the money to your personal Dutch bank account. If you do not yet have a bank account, it will transfer the money to your prepaid debit card. You will not have to wait until the end of the month for your living allowance. 
  • 7 Dutch banks are now opening bank accounts for refugees from Ukraine. Every bank has different conditions and fees.

    You need a local bank account if you are going to work or if you are going to take out health insurance policy.

    The living allowance can be transferred to your own account. You will then no longer need the temporary debit card. You can inform the municipality by calling the Ukraine telephone line on (070) 353 80 24.

    You can usually open a bank account once you have registered at the municipality and you have gotten a BSN. You also need a valid ID so that you can prove your identity at the bank.

    You will get your debit card, PIN code and a scanner (for certain banks) at the address you gave to the bank a few days after you opened the account. Remember this if you are going to move to another address.

    1. Apply at a bank office

    ING
    • information in English and Ukrainian

    • open account: at a bank office (see website)

    • offices in The Hague: Yes

    • needed: citizen service number (BSN), Ukrainian passport

    • fees: € 2.35 per month (€ 1.90 for only online service without using a cash machine)

    SNS

    2. Apply online

    ABN AMRO
    • information in English

    • open account: online using the ABN AMRO app (see website)

    • needed: citizen service number (BSN), Ukrainian passport or identity card

    • fees: € 2.95 per month

    Bitsafe
    Bunq
    Rabobank
    • Information in English and Ukrainian

    • open account: online via the RABO app (see website)

    • needed: citizen service number (BSN), Ukrainian passport or identity card

    • fees: free until 1 March 2023, then € 2.25 per month

    3. Apply via form

    Triodos
  • No, host families do not receive any money from the government. You can decide for yourself whether you want to use the living allowance to contribute to the costs of your host family, but this is not mandatory.
  • The information about living, work and living allowance can be different depending on the municipality you live in. You do not live in The Hague, but in one of the other municipalities in the region? Check the following pages:

Also see Ukraine

Published: 22 April 2022Modified: 3 May 2022