Contact with the municipality

Arrange it yourself online

You can arrange many of your affairs online on the website or in MijnDenHaag

By appointment

The municipality works by appointment. You can make an appointment by calling tel. 14070 or through the website. This can be done through the page of the product you need. Read more on the page: Make an appointment at the municipality.


Phone Monday to Friday from 8.30 to 17.00 hrs. on tel. 14070. From abroad call: +31 70 353 30 00

When you get the voice recording, first press 1 to choose The Hague and then press 2 for other questions. You'll then hear instructions in English.

Chat service

Not available at the moment

You can use the municipality’s live chat service Monday to Friday between 8.30 and 17.00 hrs.


Do you have a question or suggestion for the municipality? Then you can use the online contact form.

Postal address

Gemeente Den Haag

Postbus 12600

2500 DJ Den Haag

    • you will get a confirmation or response by post within 2 weeks
    • you will get an answer to your letter within 4 weeks
    • you will get a response to your complaint within 6 weeks
    • you will get a response to questions in writing for the Municipal Council within 4 weeks
    • you will get a response to letters addressed to the Municipal Council within 8 weeks

    Does the municipality need more time? You will be notified about this. The message will explain the reason for the delay and when you can expect to receive the answer.

Opening hours and addresses of city district offices

You can visit the city district offices to arrange your affairs at the municipality.

More City district offices

Complaint, problem, objection or compliment?