Contact the municipality about parking

You can arrange many of your parking affairs yourself online. Are you unable to do what you want? Ask the municipality your question.

Because it is busy, it may take longer before you receive a message about your parking permit. Our apologies for any inconvenience this may cause.

You can arrange many of your municipal parking affairs yourself online. For example:

Look at all the topics on the Begin link: Parking, end link. page. Or go directly to Begin external link: MijnDenHaag(External link), end external link..

Call 14070

Do you have a question about parking? Call tel. 14070.


You can also ask your question in a chat. You can find the chat button on the page Begin link: Contact with the municipality, end link. .

Send an email or letter

Would you rather send an email or letter? Look at the addresses.

Send an email about:

Send your letter to:

Gemeente Den Haag
Postbus 12651
2500 DP Den Haag

Frequently asked questions

Read what you can do if there are Begin link: problems with the parking registration system, end link. . Try for the time being to pay in another way, for example at a parking meter or using your Begin link: mobile phone, end link. .

You can request your PIN code at the municipality. You can also apply for a new code. You arrange this yourself in MijnDenHaag. Look for more information at Begin link: Parking permit: look up or change PIN code or registration number, end link. .

Did you pay at the parking meter and then get the notification ‘betaling is mislukt’? Pay again for the amount of time you want to park. You can ask the municipality to reimburse you later for the amount you overpaid. To do this send an email to Begin link:, end link. . Include:

  • your name
  • your address
  • your bank account number
  • the number of the parking meter where you paid
  • a copy of the full bank statement showing you paid twice. You will receive the amount you overpaid within 2 weeks.

Technical problem

Is there a technical problem? Call tel. (070) 353 68 20. This telephone number is also displayed on the sticker on the parking meter.

Pay the parking ticket right away online in MijnDenHaag. Or transfer the amount to the municipality. Read more about this on the page Begin link: Parking ticket, end link. .

Are you unable to pay the parking ticket on time? Apply for a Begin link: payment scheme, end link. .

Did you get a parking ticket and do you disagree with it? Then you can Begin link: challenge a parking ticket, end link. (naheffingsaanslag).

Do you disagree with another decision by the municipality? There are Begin link: other objection procedures, end link. for this.

You can purchase an extra 50 hours of credit in 1 permit. You do this in MijnDenHaag. More information can be found in Begin link: Purchase extra parking credit, end link. .

Apply for a replacement card at the municipality. You will have to pay for this. More information at Begin link: Disabled parking card lost or stolen, end link. .

In Begin external link: MijnDenHaag(External link), end external link. you can:

  • switch your number plate (temporarily and permanently)
  • authorise a direct debit
  • change your bank account
  • pay your parking permit
  • cancel your parking permit
  • change your PIN code
  • look at your parking credit
  • purchase extra parking credit
  • look at your permit area
  • pay your parking ticket

Also see


How can we help?


More options

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