Ukraine: frequently asked questions

The Hague is providing refugees from Ukraine with initial shelter and accommodation. The municipality will use this page to keep you updated on the situation of the refugees from Ukraine. And what this means for residents of The Hague.

Belangrijke informatie:

Біженці з України: Прочитайте відповіді на поширені запитання

Also read the answers to questions frequently asked by Ukrainian refugees.

Reception and emergency shelter

  • Russian troops invaded Ukraine on 24 February 2022. Millions of Ukrainians have fled the country. The policy of the Dutch government has been to accommodate people as much as possible in the region. Now this region is Europe.
  • Arrival centres

    Do you have questions about the arrival procedure or shelter? Call the municipality on tel. (070) 353 80 24 (+3170 3538024 from abroad). This number is available Monday to Friday from 9.00 to 17.00 hrs.

  • The website van UNHCR provides a current overview of the number of refugees from Ukraine worldwide.
  • Asylum seekers centres provide accommodation to refugees and asylum seekers while they are waiting for their asylum procedure and housing. Refugees from Ukraine do not have to apply for asylum to be in the Netherlands. That is why there are reception facilities for refugees from Ukraine in many municipalities.

    Ukrainians will be put in asylum seekers centres only when they apply for asylum.

  • They will stay as long as it is not safe to return.
  • The Dutch government has made arrangements with the 25 safety regions of the Netherlands for the reception of Ukrainian refugees. Each safety region will have to provide 2,000 reception spots.

I want to help refugees

  • Visit the website of Vluchtelingenwerk and Volunteer The Hague. And you can of course donate money.

    • The aid organisations are raising money through Giro555.
    • VluchtelingenWerk has an overview of ways to provide aid. These include volunteer work, donations, expressions of support and offering work or a place to sleep.
    • Den Haag Doet has an overview of local private initiatives.
  • Offering a place to stay is often a special experience for the host household and for the guest. You learn about each other's backgrounds, cultures and history. At the same time it is also a huge responsibility to offer a temporary home to these people. It is therefore important that you are well informed before you take the decision to open your house to strangers.

    • In the 'Handreiking Particuliere Opvang Oekraïners' (Handbook for private people providing shelter to Ukrainians) you can read:

      • how you can offer a place to stay
      • what you should pay attention to
      • what kinds of facilities are available to your guest (such as health care and education)
        The handbook can also help you if you are already a host household and there is a guest living in your home. Look at the Handreiking Particuliere Opvang Oekraïners (POO) (
    • The website of Vluchtelingenwerk provides more information on offering a place to stay to refugees.
    • You can also register through Takecarebnb. This organisation mediates between refugees and host families.
  • Would you like to let a refugee stay at your home or do you have other accommodation available? Read more information on the website of Vluchtelingenwerk.

    You can also register with Takecarebnb, the organisation that mediates between refugees and host families. Takecarebnb also provides tips for safely hosting refugees at home. You will not receive any compensation for hosting Ukrainian refugees. The lodging arrangement where you get compensation for hosting asylum status holders does not apply to Ukrainian refugees.

    Gastgezin voor een Vluchteling is a private initiative for providing shelter to Ukrainians.

  • Ukrainians can travel within the European Union without a visa for 90 days. They can therefore travel to the Netherlands legally if they have a biometric passport. Travelling to the Netherlands and assisting in this is completely legal.

    It is up to Ukrainian refugees whether they come to the Netherlands. Personal circumstances, such as family elsewhere in Europe, can play an important role in their choice. The municipality cannot advise on this. For more information, go to the website of the Immigration and Naturalisation Service.

  • If you offer private shelter to Ukrainian refugees, the shared living costs standard is not applicable. (The shared living costs standard means that if you are sharing a household with multiple adults, the municipality will adjust your benefits accordingly.) Important: if you receive welfare benefits, you need to inform the municipality that you are hosting a refugee. Use the modification form (in Dutch).

    Host families who take Ukrainians into their home pay the extra costs themselves. Refugees can apply for a living allowance through the municipality. It is up to the refugees whether they use this money to contribute towards the household costs. Have your guests agreed to reimburse you for the costs or to pay rent? Inform the municipality.

    It is important that refugees register in The Hague. Registering at a home address could have an effect on the municipal taxes. It means that more people are living at 1 address. You can also register at your address as a temporary mailing address. A mailing address is a temporary option if there is no permanent home address.

  • Are you able to provide a family with a pet with a temporary place to stay? Or do you have extra pet food, pet carriers or other items? Contact Hulp voor dieren uit Oekraine on: tel. 088 - 811 33 33 (Monday to Friday from 9.00 to 17.00 hrs.) or on email Or look at the website Hulp voor dieren uit Oekraïne.
  • Refugees are insured through your liability insurance for any damage caused to others. Damage to your own property or possessions can be submitted to your own home or household insurance. In the event of damage, it will not have any financial consequences for your insurance premium.

    If your liability insurance, home and/or household insurance provides no or only limited coverage, you can apply to the municipality's volunteer's insurance. If the damage is reimbursed only in part or not at all, you can report this to Send a copy of the letter from your insurance company.

  • Support workers can help you deal with feelings and emotions. They offer a sympathetic ear, free of charge and completely confidentially. Visit the Servicepunt XL or call (070) 205 22 22. 


For questions about shelter for refugees from Ukraine in The Hague region, please call tel. +31 (0)70 353 80 24, available on Monday to Friday from 8.30 to 17.00 hrs.

Do you have a general question about housing for refugees? Read more (in Dutch) at 

Published: 30 April 2022Modified: 16 December 2022