Ukraine: frequently asked questions

The Hague is providing refugees from Ukraine with initial shelter and accommodation. The municipality will use this page to keep you updated on the situation of the refugees from Ukraine. And what this means for residents of The Hague.

Belangrijke informatie:

Біженці з України: Прочитайте відповіді на поширені запитання

Also read the answers to questions frequently asked by Ukrainian refugees.

Reception and emergency shelter

  • Russian troops invaded Ukraine on 24 February 2022. More than 2 million Ukrainians have already fled the country. The policy of the Dutch government has always been to accommodate people as much as possible in the region. Now this region is Europe.
  • Refugees can request shelter in every region in the Netherlands.

    Refugees from Ukraine who come to The Hague and have no place to stay can come to the regional arrival centre. The arrival centre will arrange the initial shelter. This arrival centre is open Monday to Saturday from 9.00 to 19.00 hrs.

    Address of arrival centre:

    Broodfabriek
    Volmerlaan 12
    2288 GD Rijswijk

    Do you have questions about the arrival procedure or shelter? Call the municipality on tel. (070) 353 80 24 (+3170 3538024 from abroad). This number is available Monday to Friday from 9.00 to 17.00 hrs.

  • The municipality is currently searching for suitable shelter locations in the city where Ukrainian refugees can stay for a longer time. Vacant buildings could be a possibility. 

    For the time being the first refugees have been moved from the acute emergency shelters to locations where they can stay for a longer time. These are the locations:

    • De Schildershoek
    • Stichting Noodopvang
    • a number of temporary houses on the Koolwitjelaan
    • Keizerstraat
    • the former Royal Conservatoire
    • Treublaan
    • the Gulden Huis
    • Hennegras
    • the former Shell hotel

    The municipality will continue to search for suitable shelter locations.

  • The Dutch government has made agreements with the 25 safety regions of the Netherlands on the reception of Ukrainian refugees. Each safety region will soon have to provide 2,000 reception spots. For The Hague this means between 500 and 1,000 spots. Given the developments, these numbers are likely to increase.

    The website van UNHCR provides a current overview of the number of refugees from Ukraine worldwide.

  • Asylum seekers centres provide accommodation to refugees and asylum seekers while they are waiting for their asylum procedure and housing. Refugees from Ukraine can travel within the European Union without a visa. This means that they do not have to apply for asylum to be in the Netherlands. Reception facilities intended for refugees from Ukraine will soon open in many municipalities. If Ukrainians do apply for asylum, they will be put in asylum seekers centres.
  • Refugees usually prefer to stay close to home, so they can return as soon as it is safe again. Ukrainians are fleeing the violence of war. They will stay as long as it is not safe to return.
  • The Dutch government has made arrangements with the 25 safety regions of the Netherlands for the reception of Ukrainian refugees. Each safety region will soon have to provide 2,000 reception spots for refugees.

I want to help refugees

  • Visit the website of Vluchtelingenwerk and Volunteer The Hague. And you can of course donate money.

    • The aid organisations are raising money through Giro555.
    • VluchtelingenWerk has an overview of ways to provide aid. These include volunteer work, donations, expressions of support and offering work or a place to sleep.
    • Den Haag Doet has an overview of local private initiatives.
  • Offering a place to stay is often a special experience for the host household and for the guest. It is a chance for both parties to learn about each other's backgrounds, cultures and history. At the same time it is also a huge responsibility to offer a temporary home to these people. It is therefore important that you are well informed before you take the decision to open your house to strangers.

    • In the 'Handreiking Particuliere Opvang Oekraïners' (Handbook for private people providing shelter to Ukrainians) you will find information about how you can offer a place to stay, what you should pay attention to and what kinds of facilities are available to your guest, for example in the ara of health care and education. The handbook can also help you if you are already a host household and there is a guest living in your home. Look at the Handreiking Particuliere Opvang Oekraïners (POO) (Rijksoverheid.nl).
    • The website of Vluchtelingenwerk provides more information on offering a place to stay to refugees.
    • You can also register through Takecarebnb. This organisation mediates between refugees and host families. An intake interview is part of the process in order to assess your personal situation, preferences and expectations. Takecarebnb also gives tips for hosting refugees in your home safely.
  • You can donate money through Giro 555. Your donation will be used to provide medical care, food, shelter and spiritual and social support. The Red Cross is one of the aid organisations behind Giro555. 

    You can also donate money to the UNHCR. This is the international refugee organisation which is now providing emergency aid in Ukraine and neighbouring countries.

  • At the moment organisations such as the Red Cross have enough clothing. Look for other ways to help on Volunteer The Hague.
  • Would you like to let a refugee stay at your home or do you have other accommodation available? Read more information on the website of Vluchtelingenwerk.

    You can also register with Takecarebnb, the organisation that mediates between refugees and host families. Takecarebnb also provides tips for safely hosting refugees at home. You will not receive any compensation for hosting Ukrainian refugees. The lodging arrangement where you get compensation for hosting asylum status holders does not apply to Ukrainian refugees.

    Gastgezin voor een Vluchteling is a private initiative for providing shelter to Ukrainians.

  • Ukrainians can travel within the European Union without a visa for 90 days. They can therefore travel to the Netherlands legally if they have a biometric passport. Travelling to the Netherlands and assisting in this is completely legal.

    It is up to Ukrainian refugees whether they come to the Netherlands. Personal circumstances, such as family elsewhere in Europe, can play an important role in their choice. The municipality cannot advise on this. For more information, go to the website of the Immigration and Naturalisation Service.

  • If you offer private shelter to Ukrainian refugees, the shared living costs standard is not applicable. (The shared living costs standard means that if you are sharing a household with more people over the age of 21, the municipality will adjust your benefits accordingly.) Important: if you receive welfare benefits, you need to inform the municipality that you are hosting a refugee. Use the modification form (in Dutch).

    Host families who take Ukrainians into their home pay the extra costs themselves. Refugees can apply for a living allowance through the municipality. It is up to the refugees whether they use this money to contribute towards the household costs. Have your guests agreed to reimburse you for the costs or to pay rent? Inform the municipality.

    It is important that refugees register in The Hague. Registering at a home address could have an effect on the municipal taxes. It means that more people are living at 1 address. You can also register at your address as a temporary mailing address. A mailing address is a temporary option if there is no permanent home address.

  • Many questions about rights and obligations of Ukrainians in the Netherlands are still unclear. More clarity will be provided in the coming time.

    Information about the residency status and procedure can be found on the website of the Immigration and Naturalisation Service. Information for refugees in the Netherlands can be found on the website of VluchtelingenWerk.

  • Are you able to provide a family with a pet with a temporary place to stay? Or do you have extra pet food, pet carriers or other items? Contact Hulp voor dieren uit Oekraine on: tel. 088 - 811 33 33 (Monday to Friday from 9.00 to 17.00 hrs.) or on email info@hulpvoordierenuitoekraine.nl. Or look at the website Hulp voor dieren uit Oekraïne.
  • Have you taken refugees from Ukraine into your home and are you having problems paying for groceries? The Voedselbank Haaglanden is temporarily providing emergency assistance.

    This offer is for residents of The Hague, Rijswijk and Zoetermeer who are letting refugees from Ukraine stay in their home. There is a condition however that you do not yet receive any financial assistance from the government (municipality) for your daily needs (financiële leefgeldregeling). Read more information on the website of Voedselbank Haaglanden.

  • Refugees are insured through your liability insurance for any damage caused to others. Damage to your own property or possessions can be submitted to your own home or household insurance. In the event of damage, it will not have any financial consequences for your insurance premium.

    If your liability insurance, home and/or household insurance provides no or only limited coverage, you can apply to the municipality's volunteer's insurance. If the damage is reimbursed only in part or not at all, you can report this to RM@denhaag.nl. Send a copy of the letter from your insurance company.

Other questions

  • There is a red travel advisory in effect for Ukraine. Leave the country on your own if it is safe to do so. If this is not possible, try to find a safe place.

    There is currently no embassy or consular service in Ukraine. The Dutch government is not evacuating citizens from Ukraine. You can contact the Ministry of Foreign Affairs day and night on +31 247 247 247. You can find frequently asked questions about the situation in Ukraine on Netherlands Worldwide.

  • At the moment, you cannot fly from Russia to the Netherlands because of the European sanctions. You can find more information on the website of the Ministry of Foreign Affairs or the Russian embassy. You can contact the Ministry of Foreign Affairs day and night on +31 247 247 247.
  • In addition to providing shelter to refugees, there are other ways the conflict could affect you.

    • The price of energy has risen sharply because of the conflict.
    • The International Court of Justice and International Criminal Court are located in The Hague. Both tribunals play a role in the search for a solution to the conflict between Ukraine and Russia.
    • There could be demonstrations in The Hague because of the war. Demonstrations are being held near the Russian embassy, the Tweede Kamer (House of Representatives) and Malieveld.

    Read more about the effects of the war on websites of the Dutch governmentNCTV and Crisis.nl.

  • Read more about the support Ukrainians are receiving on the website of the Dutch government.
  • Support workers can help you deal with feelings and emotions. They offer a sympathetic ear, free of charge and completely confidentially. Visit the Servicepunt XL or call (070) 205 22 22. 

Contact

For questions about shelter for refugees from Ukraine in The Hague region, please call tel. +31 (0)70 353 80 24, available on Monday to Friday from 8.30 to 17.00 hrs.

Published: 30 April 2022Modified: 30 May 2022