Help with high energy prices

Residents, business and organisations in The Hague may be experiencing financial difficulties because of the energy crisis. Are you having problems and are you worried? Read here what you can do to save on your energy bill. And look where you can go for help with your money matters and allowances.

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    This is what you can do yourself

    Are you facing financial difficulties and are you worried about rising energy prices? You may be eligible for an energy-assistance allowance. And a lower rate for gas and electricity. In addition, the municipality can help you with your money matters.

    Save energy immediately

    You can take simple energy-saving measures right away. For example:

    Apply for the energy-assistance allowance

    Households on low incomes have the right to an energy-assistance allowance from the Dutch government. The energy allowance is extra money to pay your energy bill. You may be eligible for it. You can apply for an energy allowance (in Dutch) on the website of the municipality. Do you need help? Request assistance to apply for the energy allowance from a Servicepunt XL in your neighbourhood.

    Request special assistance

    Have you received an energy allowance and are you taking measures to save energy? But you are unable to pay your bills? You may be eligible for special assistance (in Dutch).

    Prevent your gas and electricity from being shut off

    Prevent your energy supplier from temporarily shutting off your gas and electricity if you are unable to pay your energy bill. Request a payment scheme or debt assistance for this. Read more on the website of the Dutch government.

    Request help with money matters

    Are you experiencing financial worries or difficulties because of the energy crisis? Then make an appointment with the Helpdesk Geldzaken (Help desk on money matters). You can visit more than 30 locations for questions and advice. Phone the Helpdesk Geldzaken on telephone number (070) 353 61 88. Read more on the website of the Helpdesk Geldzaken (in Dutch).

    Use the Ooievaars measures for low-income households

      Do you have a low income? You may be have the right to the special Ooievaars measures. See if you are eligible for the Ooievaars measures.

      Look at the Overview of Ooievaars measures. Or look at the Ooievaars measures for:

      Request free energy-saving measures

      You can have free energy-saving measures put in your home through the municipality’s Direct Bespaaractie (direct savings campaign). An energy coach will visit your home to install weather stripping, LED lamps and radiator foil. This will reduce your energy bill. The Direct Bespaaractie is for anyone in The Hague living in an owner-occupied or rental home. Sign up for the Direct Bespaaractie (in Dutch).

        Heat your house less expensively

        Would you like to save on the gas consumption of your central heating system and still keep your house warm and comfortable? Then register for Goedkoper uw huis verwarmen (in Dutch). An advisor will visit your house and will look at your central heating system. In consultation with you the advisor can carry out small adjustments immediately free of charge. Are you looking for more energy-saving tips? Then check the Wegwijzer Energie Besparen (in Dutch).

        Make your building more sustainable

        Read more information on making your home or other buildings such as commercial properties and schools more sustainable on the website Duurzame stad Den Haag (in Dutch). It contains more information about switching to clean energy. And about the latest developments in the area of sustainability. Other residents and businesses in The Hague tell their stories.

        Visit the Hou van je Huis information centre

        The Hou van je Huis information centre gives homeowners, tenants and landlords free advice on making their home more energy efficient. For example, by using LED lamps and weather stripping. You can also get advice on sustainable measures such as insulation, energy pumps, and solar water heating. Phone the Hou van je Huis information centre on telephone number (070) 353 99 31. Read more on the website Duurzame stad Den Haag (in Dutch).

        For students

        Students do not have the right to an energy-assistance allowance in The Hague. But are you having financial difficulties because of the high prices for energy and food? Then you are welcome to visit the Helpdesk Geldzaken. You will receive personal advice, such as how you can save money. And about types of income assistance for which you might be eligible. Such as special assistance (in Dutch).

        Make a free appointment at the Helpdesk Geldzaken (in Dutch).

        For businesses

        • Do you have a business and are you experiencing financial problems because of the energy crisis? For example a lower turnover? You could perhaps apply for a Bbz allowance (financial support for entrepreneurs, in Dutch) from the municipality.
        • Do you want to save on your gas and/or electricity consumption? Or do you want to be more sustainable? See what you can do on the website Duurzame stad Den Haag (in Dutch).

        Helping others

        Would you like to help your neighbours? Become an energy coach. You can sign up to become an energy coach and help your neighbours make their home more sustainable and/or save energy on the website Duurzaam Den Haag (in Dutch).

        Would you like to donate your € 190 discount on your energy bill in November and December 2022 to other people in The Hague? You can do this through the Sociale Fondsen Den Haag. The fund uses the donations to help other city residents who are having problems paying their bills.

        Take action (on your own or with other people)

        Would you like to take action to help other people, either on your own or together with neighbours, family or friends? Or do you have an idea on how to combat energy poverty? The municipality would like to hear your thoughts. Send an email with your idea and contact information to duurzamehaagsewijken@denhaag.nl. If your idea is for companies, send it to duurzaamondernemen@denhaag.nl. The city district where you would like to take action will contact you.

        Look at the Sociale Kaart Den Haag for an overview of all the neighbourhood activities.

          What is the municipality doing?

          The municipality is taking different measures:

          • It has arranged energy-saving measures with housing corporations such as blocking unwanted gaps in homes and making them draught-proof.
          • It has modified more than 4,000 lights so that they can be switched on and off using a remote control.
          • It has replaced about 20,000 lamps with energy-efficient LED lighting.
          • In municipal buildings it is reducing energy consumption by using radiator foil, by insulating and by installing solar panels and heat pumps.
          • It is lowering the water temperature in swimming pools by 1 degree.

          Dutch government lowering energy prices

          The Dutch Government will introduce a price cap on energy prices on 1 January 2023. This means that there will be a maximum amount for energy for average use. This applies to households, self-employed professionals (zzp'ers), small businesses and clubs. People who use little energy will also get a discount on their energy bills in November and December 2022. Read more about the price cap on energy prices on the website of the Dutch government.

          € 190 discount in November and December 2022

          The price cap will only take effect in January 2023. This is why small users will get a discount of € 190 per month on their energy bills in November and December 2022. The high energy costs will partly be compensated by this temporary solution. Read more on the website of the Dutch government: Hoe krijg ik de € 190 korting op mijn energierekening in november en december? (in Dutch).

          More information

          Were you unable to find the answer to your question on this page? Contact the municipality.

          Also see: Energy crisis (website of the Dutch government)

          Published: 26 October 2022Modified: 1 December 2022