City district offices: opening hours and locations

Do you need a new passport, identity card or driving licence or would you like to report a birth? For these sorts of products and services you can visit the Department of Public Service counters at City Hall Spui and the Leyweg City Office.

Let op!

A maximum of 30 people (including children) are allowed in the municipality’s publicly accessible spaces, such as the Atrium of City Hall Spui and the Leyweg City Office. Come to the appointment alone unless it is not possible otherwise. More information on the page Maximum of 30 people in municipality’s public spaces.

Municipality working by appointment

In order to serve The Hague’s more than 500,000 inhabitants, the municipality is working by appointment. The municipality can then reserve time for you and you can be certain that you will be served quickly.

Rules for appointment

There are a few basic rules for making an appointment. The municipality urgently asks you to:

  • arrive on time for your appointment
  • take all of the required documents listed for the product you are requesting
  • cancel your appointment as quickly as possible if you suddenly are not able to come
  • comply with all of the protection measures against the coronavirus.

Make an appointment

You can make an appointment by phoning tel. 14070 or on the website through the page of the product you are requesting.

If you are unable to get an appointment on time through the website, you can phone tel. 14070. The municipality will then check whether the appointment needs to be moved forward.

More information can be found under Make an appointment at the municipality.

Collecting a document without an appointment

You do not have to make an appointment to pick up your new Dutch passport, identity card or driving licence. You can collect your document by showing your pick-up receipt and valid form of identification at the city office where you applied for it.

    Addresses and opening hours

    City Hall Spui (Centrum district office)

    Spui 70
    2511 BT Den Haag
    View on map

    It is often difficult to park your car in the city centre. The best way to get to City Hall is by public transportation, on your bike or on foot.

      Opening hours

      Monday from 8.30 to 16.30 hrs.
      Tuesday from 8.30 to 16.30 hrs.
      Wednesday from 8.30 to 16.30 hrs.
      Thursday from 8.30 to 20.00 hrs.
      Friday from 8.30 to 16.30 hrs.

        Leyweg City Office (Escamp district office)

        Leyweg 813
        2545 HA Den Haag
        View on map

          Opening hours

          Monday from 8.30 to 16.30 hrs.
          Tuesday from 8.30 to 20.00 hrs.
          Wednesday from 8.30 to 16.30 hrs.
          Thursday from 8.30 to 16.30 hrs.
          Friday from 8.30 to 16.30 hrs.

            City District Information and Assistance Centres

            The Information and Assistance Centres are closed as of Monday, 23 March 2020 due to the coronavirus.

            The Haagse Hout, Laak, Leidschenveen-Ypenburg, Loosduinen, Scheveningen and Segbroek district offices are serving as an information and assistance centre. You can visit them during office hours for:

            • information about municipal services
            • assistance in making an appointment
            • applying online for a product

            Haagse Hout district office

            Closed as of Monday, 23 March

            Loudonstraat 95 
            2593 RV Den Haag
            View on map

              Laak district office

              Closed as of Monday, 23 March

              Slachthuisplein 25 
              2521 EC Den Haag
              View on map

                Leidschenveen-Ypenburg district office

                Closed as of Monday, 23 March

                Brigantijnlaan 303 
                2496 ZT Den Haag
                View on map

                  Loosduinen district office

                  Closed as of Monday, 23 March

                  Kleine Keizer 10
                  2533 CV Den Haag
                  View on map

                  The Information and Assistance centre is accessible through the entrance to the Loosduinen library at Loosduinse Hoofdstraat 555.

                      Scheveningen district office

                      Closed as of Monday, 23 March

                      Scheveningseweg 303 
                      2584 AA Den Haag
                      View on map

                        Segbroek district office

                        Closed as of Monday, 23 March

                        Fahrenheitstraat 190 
                        2561 EH Den Haag
                        View on map

                              Good to know

                              Payment methods

                              • You can pay in cash or use a bank card at City Hall Spui and the Leyweg City Office.
                              • The municipality asks you to make contactless payments or to pay with a bank card (with PIN) at the counters in City Hall Spui and the Leyweg City Office.
                              • For some things, such as a parking fine or taxes, you need to transfer the amount owed to the municipality’s bank account. Often you can also pay through MijnDenHaag.
                              • You will find instructions on how you can pay on the page of each product or service. Click on Make an appointment at the municipality for an overview.

                              Ban on face coverings

                              There is a ban on face coverings in and around government buildings. You may not enter a town hall or city office wearing balaclavas, burkas, nikabs, full-face motorcycle helmets and masks. Read more on the website of the Dutch government.

                              Also see

                              • Advice & Information desk: for questions about benefits, care, debts, legal affairs, integration or Ooievaars measures for low-income families
                              • The Hague Information Centre: for questions about products and services, zoning plans, objections, government documents, and council and council committee documents
                              • Service points: for help with online applications
                              • Legal advice: for free help and advice for legal problems or questions
                              • Reading room of The Hague City Archives: to consult documents in The Hague City Archives, the archives of Leidschendam-Voorburg and the collection of the Netherlands Music Institute 
                              • The Hague International Centre (THIC): providing information and guidance to internationals with questions about living and working in The Hague region
                              • VvE-balie: for information and advice for homeowners associations (Verenigingen van Eigenaren)

                              Published: 6 August 2019Modified: 19 October 2020