City district offices: opening hours and locations

Do you need a new Dutch passport, identity card or driving licence? Or would you, for example, like to report a birth? For these sorts of products and services you can visit the Public Service counters at City Hall Spui and the Leyweg City Office.

Let op!
A maximum of 30 people are allowed in the municipality’s publicly accessible spaces, such as the Atrium of City Hall Spui. Come to the appointment alone unless it is not otherwise possible.

Municipality working by appointment

The municipality is working by appointment. It can then reserve time for you and you can be certain that you will be served quickly. There are a few basic rules for making an appointment. Read more under Make an appointment at the municipality.

Collecting a document without an appointment

You do not have to make an appointment to pick up your new Dutch passport, identity card or driving licence. You can collect your document by showing your pick-up receipt and valid form of identification at the city office where you applied for it.

    Addresses and opening hours

    City Hall Spui (Centrum district office)

    Spui 70
    2511 BT Den Haag
    View on map

    It is often difficult to park your car in the city centre. The best way to get to City Hall is by public transportation, on your bike or on foot.

      Opening hours

      • Monday from 8.30 to 16.30 hrs.
        Tuesday from 8.30 to 16.30 hrs.
        Wednesday from 8.30 to 16.30 hrs.
        Thursday from 8.30 to 20.00 hrs.
        Friday from 8.30 to 16.30 hrs.

      • The Public Service counters will also be open on Saturday morning from 6 March to 10 July 2021. For the exact dates and more information go to Extra opening hours for Public Service counters on Saturday.

        Leyweg City Office (Escamp district office)

        Leyweg 813
        2545 HA Den Haag
        View on map

          Opening hours

          • Monday from 8.30 to 16.30 hrs.
            Tuesday from 8.30 to 20.00 hrs.
            Wednesday from 8.30 to 16.30 hrs.
            Thursday from 8.30 to 16.30 hrs.
            Friday from 8.30 to 16.30 hrs.
          • The Public Service counters will also be open on Saturday morning from 8 May to 10 July 2021. For the exact dates and more information go to Extra opening hours for Public Service counters on Saturday.

          City District Information and Assistance Centres

          You can get help and information at the information desks at City Hall Spui and the Leyweg City Office. You can visit them during office hours for:

          • information about municipal services
          • assistance in making an appointment
          • applying online for a product
          Due to the corona measures you first need to make an appointment if you require assistance. For the emergency desk of the Municipal Contact Centre you can phone or chat with the call agents of 14 070.

          Haagse Hout district office

          Closed as of Monday, 23 March 2020

          Loudonstraat 95 
          2593 RV Den Haag
          View on map

            Laak district office

            Closed as of Monday, 23 March 2020

            Slachthuisplein 25 
            2521 EC Den Haag
            View on map

              Leidschenveen-Ypenburg district office

              Closed as of Monday, 23 March 2020

              Brigantijnlaan 303 
              2496 ZT Den Haag
              View on map

                Loosduinen district office

                Closed as of Monday, 23 March 2020

                Kleine Keizer 10
                2533 CV Den Haag
                View on map

                The Information and Assistance centre is accessible through the entrance to the Loosduinen library at Loosduinse Hoofdstraat 555.

                    Scheveningen district office

                    Closed as of Monday, 23 March 2020

                    Scheveningseweg 303 
                    2584 AA Den Haag
                    View on map

                      Segbroek district office

                      Closed as of Monday, 23 March 2020

                      Fahrenheitstraat 190 
                      2561 EH Den Haag
                      View on map

                            Good to know

                            Payment methods

                            • You can pay in cash or use a bank card at City Hall Spui. You can only use a bank card at the Leyweg City Office. Unfortunately it is not possible to pay with a credit card.
                            • The municipality asks you to make contactless payments or to pay with a bank card (with PIN) at the counters in City Hall Spui and the Leyweg City Office.
                            • For some things, such as a parking fine or taxes, you need to transfer the amount owed to the municipality’s bank account. Often you can also pay through MijnDenHaag.
                            • You will find instructions on how you can pay on the page of each product or service. Click on Make an appointment at the municipality for an overview.

                            Ban on face coverings

                            There is a ban on face coverings in and around government buildings. You may not enter a town hall or city office wearing balaclavas, burkas, nikabs, full-face motorcycle helmets and masks. Read more on the website of the Dutch government.

                            Also see

                            • Advice & Information desks (SZW): for questions about benefits, care, debts, legal affairs, integration or Ooievaars measures for low-income families
                            • The Hague Information Centre: for questions about products and services, zoning plans, objections, government documents, and council and council committee documents
                            • Service points: for help with online applications
                            • Legal advice: for free help and advice for legal problems or questions
                            • Reading room of The Hague City Archives: to consult documents in The Hague City Archives, the archives of Leidschendam-Voorburg and the collection of the Netherlands Music Institute 
                            • The Hague International Centre (THIC): providing information and guidance to internationals with questions about living and working in The Hague region
                            • VvE-balie: for information and advice for homeowners associations (Verenigingen van Eigenaren)

                            Published: 14 December 2020Modified: 9 April 2021