City district offices: opening hours and locations

Do you need a new Dutch passport, identity card or driving licence? Or would you, for example, like to report a birth? For these sorts of products and services you can visit the Public Service counters at City Hall Spui and the Leyweg City Office.

Busy at the municipality

It is extremely busy. Many people are applying for travel documents: a Dutch passport or identity card. This can mean that you might have to wait longer than usual. Not only to make an appointment at the municipality, but also at the appointment at the city office itself. Apply for your documents on time and postpone applications which are not urgent. Is your document still valid? Please wait to apply for a new one, if possible. We apologise for any inconvenience and thank you for your understanding.

Making an appointment at the municipality

The municipality works by appointment. This way it can reserve time for you and you can be certain that you will be served well and quickly. There are a few basic rules for making an appointment. Read more under Make an appointment at the municipality.

Emergency desk

Are you unable to make an appointment on time through the website? Then you can phone tel. 14070. The call agents will check whether it is necessary for you to get an earlier appointment.

This can be the case if:

products need to be registered within a legal deadline (for example, registering a birth)
there are financial, legal or social consequences connected to the application (such as consequences for your income or benefits, a fine or the identification requirement in order to arrange care)
the appointment is urgent, you are not able to apply on your own and you are unable to get assistance from a family member, friend or neighbour.

You will get an earlier appointment for an urgent appointment.
Would you like your application to be processed more quickly? You can request an expedited application procedure for various products. This is called an expedited procedure. The way this procedure works can be found in the information about the product. There are extra fees for an expedited procedure.

Collecting a document without an appointment

You do not have to make an appointment to pick up your new Dutch passport, identity card or driving licence. You can collect your document by showing your pick-up receipt and a valid form of identification at the city office where you applied for it. Your documents will be ready at the Leyweg City Office as of 12.00 hrs. on Tuesdays.

Addresses and opening hours

City Hall Spui (Centrum district office)

Spui 70
2511 BT Den Haag
Route

It is often difficult to park your car in the city centre. The best way to get to City Hall is by public transportation, on your bike or on foot.

Opening hours

Monday from 8.30 to 16.30 hrs.
Tuesday from 8.30 to 16.30 hrs.
Wednesday from 8.30 to 16.30 hrs.
Thursday from 8.30 to 20.00 hrs.
Friday from 8.30 to 16.30 hrs.

City Hall will be closed as of 16.00 hrs. on Thursday, 9 June.

The Public Service counters in City Hall Spui will be open on Saturday in April, May and June 2022.

Look at the city district page for more information about the Centrum city district.

Leyweg City Office (Escamp district office)

Leyweg 813
2545 HA Den Haag
Route

Opening hours

Monday from 8.30 to 16.30 hrs.
Tuesday from 8.30 to 20.00 hrs. (pick up documents as of 12.00 hrs.)
Wednesday from 8.30 to 16.30 hrs.
Thursday from 8.30 to 16.30 hrs.
Friday from 8.30 to 16.30 hrs.

Look at the city district page for more information about the Escamp city district.

Segbroek district office

Fahrenheitstraat 190
2561 EH Den Haag
Route

Opening hours

Monday from 8.30 to 16.30 hrs.
Tuesday from 8.30 to 16.30 hrs.
Wednesday from 8.30 to 16.30 hrs.
Thursday from 8.30 to 16.30 hrs.
Friday from 8.30 to 16.30 hrs.

You cannot arrange any travel documents at this office.
You can pay only by bank card (cash is not accepted).

Look at the city district page for more information about the Segbroek city district.