City district offices: opening hours and locations

Do you need a new passport, identity card or driving licence or would you like to report a birth? For these sorts of products and services you can visit the Department of Public Service counters at City Hall Spui and the Leyweg City Office. Make an appointment.

Municipality working by appointment

In order to serve The Hague’s more than 500,000 inhabitants, the municipality is working by appointment. The municipality can then reserve time for you and you can be certain that you will be served quickly.

Rules for appointment

There are a few basic rules for making an appointment. The municipality urgently asks you to:

  • arrive on time for your appointment
  • take all of the required documents listed for the product you are requesting
  • cancel your appointment as quickly as possible if you suddenly are not able to come
  • comply with all of the protection measures against the coronavirus.

Make an appointment

You can make an appointment by phoning tel. 14070 or on the website through the page of the product you are requesting. If you are unable to get an appointment on time through the website, you can phone tel. 14070. The municipality will then check whether the appointment needs to be moved forward.

Reschedule or cancel an appointment

Would you like to reschedule or cancel your appointment? You can do this using the links in the confirmation email you received when you made the appointment.

Extra opening hours for the Public Service counters

In order to serve as many people as possible, the municipality has extended the opening hours of the Public Service counters:

  • As of 1 July 2020 you will be able to visit the Leyweg City Office on Tuesday as of 8.30 hrs. and City Hall Spui on Thursday as of 8.30 hrs. (previously this was 12.00 hrs.)
  • City Hall Spui will also be open on Saturdays on 4, 11 and 18 July from 9.00 to 12.00 hrs.

Addresses and opening hours

City Hall Spui (Centrum district office)

Spui 70
2511 BT Den Haag
View on map

It is often difficult to park your car in the city centre. The best way to get to City Hall is by public transportation, on your bike or on foot.

    Opening hours

    • by appointment:
      Monday from 8.30 to 16.30 hrs.
      Tuesday from 8.30 to 16.30 hrs.
      Wednesday from 8.30 to 16.30 hrs.
      Thursday from 8.30 to 20.00 hrs.
      Friday from 8.30 to 16.30 hrs.

      Leyweg City Office (Escamp district office)

      Leyweg 813
      2545 HA Den Haag
      View on map

        Opening hours

        • by appointment:
          Monday from 8.30 to 16.30 hrs.
          Tuesday from 8.30 to 20.00 hrs.
          Wednesday from 8.30 to 16.30 hrs.
          Thursday from 8.30 to 16.30 hrs.
          Friday from 8.30 to 16.30 hrs.

          City District Information and Assistance Centres

          The Information and Assistance Centres are closed as of Monday, 23 March 2020 due to the coronavirus.

          The Haagse Hout, Laak, Leidschenveen-Ypenburg, Loosduinen, Scheveningen and Segbroek district offices are serving as an information and assistance centre. You can visit them during office hours for:

          • information about municipal services
          • assistance in making an appointment
          • applying online for a product

          Haagse Hout district office

          Closed as of Monday, 23 March

          Loudonstraat 95 
          2593 RV Den Haag
          View on map

            Laak district office

            Closed as of Monday, 23 March

            Slachthuisplein 25 
            2521 EC Den Haag
            View on map

              Leidschenveen-Ypenburg district office

              Closed as of Monday, 23 March

              Brigantijnlaan 303 
              2496 ZT Den Haag
              View on map

                Loosduinen district office

                Closed as of Monday, 23 March

                Kleine Keizer 10
                2533 CV Den Haag
                View on map

                The Information and Assistance centre is accessible through the entrance to the Loosduinen library at Loosduinse Hoofdstraat 555.

                    Scheveningen district office

                    Closed as of Monday, 23 March

                    Scheveningseweg 303 
                    2584 AA Den Haag
                    View on map

                      Segbroek district office

                      Closed as of Monday, 23 March

                      Fahrenheitstraat 190 
                      2561 EH Den Haag
                      View on map

                            Good to know

                            Payment methods

                            • You can pay in cash or use a bank card at City Hall Spui and the Leyweg City Office.
                            • For some things, such as a parking fine or taxes, you need to transfer the amount owed to the municipality’s bank account. Often you can also pay through MijnDenHaag.
                            • You will find instructions on how you can pay on the page of each product or service. Look at Make an appointment at the municipality for an overview.

                            Ban on face coverings

                            The ban on face coverings in and around government buildings took effect on 1 August 2019. You may not enter government buildings, such as a town hall or city office, wearing balaclavas, burkas, nikabs, full-face motorcycle helmets and masks. Read more on the website of the Dutch government.

                            Also see

                            • Advice & Information desk: for questions about benefits, care, debts, legal affairs, integration or Ooievaars measures for low-income families
                            • The Hague Information Centre: for questions about products and services, zoning plans, objections, government documents, and council and council committee documents
                            • Service points: for help with online applications
                            • Legal advice: for free help and advice for legal problems or questions
                            • Reading room of The Hague City Archives: to consult documents in The Hague City Archives, the archives of Leidschendam-Voorburg and the collection of the Netherlands Music Institute 
                            • The Hague International Centre (THIC): providing information and guidance to internationals with questions about living and working in The Hague region
                            • VvE-balie: for information and advice for homeowners associations (Verenigingen van Eigenaren)

                            Published: 6 August 2019Modified: 21 July 2020