City district offices: opening hours and locations

Do you need a new Dutch passport, identity card or driving licence? Or would you, for example, like to report a birth? For these sorts of products and services you can visit the Public Service counters at City Hall Spui and the Leyweg City Office.

Busy at the municipality

It is extremely busy. Many people are applying for travel documents: a Dutch passport or identity card. This can mean that you might have to wait longer than usual. Not only to make an appointment at the municipality, but also at the appointment at the city office itself. Apply for your documents on time and postpone applications which are not urgent. Is your document still valid? Please wait to apply for a new one, if possible. We apologise for any inconvenience and thank you for your understanding.

    Making an appointment at the municipality

    The municipality works by appointment. This way it can reserve time for you and you can be certain that you will be served well and quickly. There are a few basic rules for making an appointment. Read more under Make an appointment at the municipality.

    Emergency desk

    Are you unable to make an appointment on time through the website? Then you can phone tel. 14070. The call agents will check whether it is necessary for you to get an earlier appointment.

    This can be the case if:

    • products need to be registered within a legal deadline (for example, registering a birth)
    • there are financial, legal or social consequences connected to the application (such as consequences for your income or benefits, a fine or the identification requirement in order to arrange care)
    • the appointment is urgent, you are not able to apply on your own and you are unable to get assistance from a family member, friend or neighbour.
    Belangrijke informatie:

    • You will get an earlier appointment for an urgent appointment.
    • Would you like your application to be processed more quickly? You can request an expedited application procedure for various products. This is called an expedited procedure. The way this procedure works can be found in the information about the product. There are extra fees for an expedited procedure.

    Collecting a document without an appointment

    You do not have to make an appointment to pick up your new Dutch passport, identity card or driving licence. You can collect your document by showing your pick-up receipt and a valid form of identification at the city office where you applied for it. Please note: There are different times on Tuesdays and Thursdays for collecting your new passport, identity card or driving licence.

    Addresses and opening hours

    City Hall Spui (Centrum district office)

    Spui 70
    2511 BT Den Haag
    Route

    Belangrijke informatie:

    It is often difficult to park your car in the city centre. The best way to get to City Hall is by public transportation, on your bike or on foot.

      Opening hours

      • Monday from 8.30 to 16.30 hrs.

      • Tuesday from 8.30 to 16.30 hrs.
      • Wednesday from 8.30 to 16.30 hrs.
      • Thursday from 8.30 to 20.00 hrs. (you can collect your new Dutch passport, identity card and driving licence as of 12.00 hrs.)
      • Friday from 8.30 to 16.30 hrs.

      Look at the city district page for more information about the Centrum city district.

        Leyweg City Office (Escamp district office)

        Leyweg 813
        2545 HA Den Haag
        Route

        Opening hours

        • Monday from 8.30 to 16.30 hrs.
        • Tuesday from 8.30 to 20.00 hrs. (you can collect your new Dutch passport, identity card and driving licence as of 12.00 hrs.)
        • Wednesday from 8.30 to 16.30 hrs.
        • Thursday from 8.30 to 16.30 hrs.
        • Friday from 8.30 to 16.30 hrs.

        Look at the city district page for more information about the Escamp city district.

        Segbroek district office

        Fahrenheitstraat 190
        2561 EH Den Haag
        Route

        Opening hours

        • Monday from 8.30 to 16.30 hrs.
        • Tuesday from 8.30 to 16.30 hrs.
        • Wednesday from 8.30 to 16.30 hrs.
        • Thursday from 8.30 to 16.30 hrs.
        • Friday from 8.30 to 16.30 hrs.
        Belangrijke informatie:

        • You cannot arrange any travel documents at this office.
        • You can pay only by bank card (cash is not accepted).

        Look at the city district page for more information about the Segbroek city district.

        City district offices

        The city district offices below are closed to the public: Haagse Hout, Laak, Leidschenveen-Ypenburg, Loosduinen and Scheveningen.

                    Good to know

                    Payment methods

                    • You can pay in cash or use a bank card at City Hall Spui. You can only use a bank card at the Leyweg City Office. Unfortunately it is not possible to pay with a credit card.
                    • For your protection and the protection of its employees the municipality asks you to make contactless payments or to pay with a bank card (with PIN) at the counters in City Hall Spui and the Leyweg City Office.
                    • For certain procedures, such as paying a parking ticket or taxes, you need to transfer the money to the municipality’s bank account. Often you can also pay through MijnDenHaag.
                    • You will find instructions on how you can pay on the page of each product or service. Click on Make an appointment at the municipality for an overview.

                    Ban on face coverings

                    There is a ban on face coverings in government buildings. You may not enter a town hall or city office wearing balaclavas, burkas, nikabs, full-face motorcycle helmets and masks. Read more on the website of the Dutch government.

                    Also see

                    • Advice & Information desks (SZW): for questions about benefits, care, debts, legal affairs, integration or Ooievaars measures for low-income families
                    • The Hague Information Centre: for questions about products and services, zoning plans, objections, official documents, and council and council committee documents
                    • Service points: for help with online applications
                    • Legal advice: for free help and advice for legal problems or questions
                    • Reading room of The Hague City Archives: to consult documents in The Hague City Archives, the archives of Leidschendam-Voorburg and the collection of the Netherlands Music Institute 
                    • The Hague International Centre: providing information and guidance to internationals with questions about living and working in The Hague region
                    • VvE-balie: for information and advice for homeowners associations (Verenigingen van Eigenaren)

                    Published: 3 July 2022Modified: 25 July 2022