City district offices: opening hours and locations

Do you need a new passport, identity card or driving licence or would you like to report a birth? For these sorts of products and services you can visit the Department of Public Service counters at City Hall Spui and the Leyweg City Office.

A maximum of 30 people (including children) are allowed in the municipality’s publicly accessible spaces, such as the Atrium of City Hall Spui and the Leyweg City Office. Come to the appointment alone unless it is not possible otherwise. More information on the page Maximum of 30 people in municipality’s public spaces.

Municipality working by appointment

In order to serve The Hague’s more than 500,000 inhabitants, the municipality is working by appointment. The municipality can then reserve time for you and you can be certain that you will be served quickly.

Rules for appointment

There are a few basic rules for making an appointment. The municipality urgently asks you to:

arrive on time for your appointment
take all of the required documents listed for the product you are requesting
cancel your appointment as quickly as possible if you suddenly are not able to come
comply with all of the protection measures against the coronavirus.

Make an appointment

You can make an appointment by phoning tel. 14070 or on the website through the page of the product you are requesting.

If you are unable to get an appointment on time through the website, you can phone tel. 14070. The municipality will then check whether the appointment needs to be moved forward.

More information can be found under Make an appointment at the municipality.

Collecting a document without an appointment

You do not have to make an appointment to pick up your new Dutch passport, identity card or driving licence. You can collect your document by showing your pick-up receipt and valid form of identification at the city office where you applied for it.

Addresses and opening hours

City Hall Spui (Centrum district office)

Spui 70
2511 BT Den Haag
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It is often difficult to park your car in the city centre. The best way to get to City Hall is by public transportation, on your bike or on foot.

Opening hours

Monday from 8.30 to 16.30 hrs.
Tuesday from 8.30 to 16.30 hrs.
Wednesday from 8.30 to 16.30 hrs.
Thursday from 8.30 to 20.00 hrs.
Friday from 8.30 to 16.30 hrs.

Leyweg City Office (Escamp district office)

Leyweg 813
2545 HA Den Haag
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Opening hours

Monday from 8.30 to 16.30 hrs.
Tuesday from 8.30 to 20.00 hrs.
Wednesday from 8.30 to 16.30 hrs.
Thursday from 8.30 to 16.30 hrs.
Friday from 8.30 to 16.30 hrs.

City District Information and Assistance Centres

The Information and Assistance Centres are closed as of Monday, 23 March 2020 due to the coronavirus.

The Haagse Hout, Laak, Leidschenveen-Ypenburg, Loosduinen, Scheveningen and Segbroek district offices are serving as an information and assistance centre. You can visit them during office hours for:

information about municipal services
assistance in making an appointment
applying online for a product

Haagse Hout district office

Closed as of Monday, 23 March

Loudonstraat 95
2593 RV Den Haag
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Laak district office

Closed as of Monday, 23 March

Slachthuisplein 25
2521 EC Den Haag
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Leidschenveen-Ypenburg district office

Closed as of Monday, 23 March

Brigantijnlaan 303
2496 ZT Den Haag
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Loosduinen district office

Closed as of Monday, 23 March

Kleine Keizer 10
2533 CV Den Haag
View on map

The Information and Assistance centre is accessible through the entrance to the Loosduinen library at Loosduinse Hoofdstraat 555.

Scheveningen district office

Closed as of Monday, 23 March

Scheveningseweg 303
2584 AA Den Haag
View on map

Segbroek district office

Closed as of Monday, 23 March

Fahrenheitstraat 190
2561 EH Den Haag
View on map

Good to know

Payment methods

You can pay in cash or use a bank card at City Hall Spui and the Leyweg City Office.
The municipality asks you to make contactless payments or to pay with a bank card (with PIN) at the counters in City Hall Spui and the Leyweg City Office.
For some things, such as a parking fine or taxes, you need to transfer the amount owed to the municipality’s bank account. Often you can also pay through MijnDenHaag.
You will find instructions on how you can pay on the page of each product or service. Click on Make an appointment at the municipality for an overview.

Ban on face coverings

There is a ban on face coverings in and around government buildings. You may not enter a town hall or city office wearing balaclavas, burkas, nikabs, full-face motorcycle helmets and masks. Read more on the website of the Dutch government.

Also see

Advice & Information desk: for questions about benefits, care, debts, legal affairs, integration or Ooievaars measures for low-income families
The Hague Information Centre: for questions about products and services, zoning plans, objections, government documents, and council and council committee documents
Service points: for help with online applications
Legal advice: for free help and advice for legal problems or questions
Reading room of The Hague City Archives: to consult documents in The Hague City Archives, the archives of Leidschendam-Voorburg and the collection of the Netherlands Music Institute
The Hague International Centre (THIC): providing information and guidance to internationals with questions about living and working in The Hague region
VvE-balie: for information and advice for homeowners associations (Verenigingen van Eigenaren)

Published: 6 August 2019Modified: 19 October 2020