City district offices: opening hours and locations

Do you need a new passport, identity card or driving licence or would you like to report a birth? For these sorts of products and services you can visit the Department of Public Service counters at City Hall Spui and the Leyweg City Office. Make an appointment.

Municipality working by appointment

In order to serve The Hague’s more than 500,000 inhabitants, the municipality is working by appointment. The municipality can then reserve time for you and you can be certain that you will be served quickly.

Rules for appointment

There are a few basic rules for making an appointment. The municipality urgently asks you to:

• arrive on time for your appointment
• take all of the required documents listed for the product you are requesting
• cancel your appointment as quickly as possible if you suddenly are not able to come
• comply with all of the protection measures against the coronavirus.

Make an appointment

You can make an appointment by phoning tel. 14070 or on the website through the page of the product you are requesting. If you are unable to get an appointment on time through the website, you can phone tel. 14070. The municipality will then check whether the appointment needs to be moved forward.

Reschedule or cancel an appointment

Would you like to reschedule or cancel your appointment? You can do this using the links in the confirmation email you received when you made the appointment.

Extra opening hours for the Public Service counters

In order to serve as many people as possible, the municipality has extended the opening hours of the Public Service counters:

• As of 1 July 2020 you will be able to visit the Leyweg City Office on Tuesday as of 8.30 hrs. and City Hall Spui on Thursday as of 8.30 hrs. (previously this was 12.00 hrs.)
• City Hall Spui will also be open on Saturdays on 4, 11 and 18 July from 9.00 to 12.00 hrs.

Addresses and opening hours

City Hall Spui (Centrum district office)

Spui 70
2511 BT Den Haag
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Opening hours

• by appointment:
  Monday from 8.30 to 16.30 hrs.
  Tuesday from 8.30 to 16.30 hrs.
  Wednesday from 8.30 to 16.30 hrs.
  Thursday from 8.30 to 20.00 hrs.
  Friday from 8.30 to 16.30 hrs.

Leyweg City Office (Escamp district office)

Leyweg 813
2545 HA Den Haag
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Opening hours

• by appointment:
  Monday from 8.30 to 16.30 hrs.
  Tuesday from 8.30 to 20.00 hrs.
  Wednesday from 8.30 to 16.30 hrs.
  Thursday from 8.30 to 16.30 hrs.
  Friday from 8.30 to 16.30 hrs.

City District Information and Assistance Centres

The Haagse Hout, Laak, Leidschenveen-Ypenburg, Loosduinen, Scheveningen and Segbroek district offices are serving as an information and assistance centre. You can visit them during office hours for:

• information about municipal services
• assistance in making an appointment
• applying online for a product

Haagse Hout district office

Loudonstraat 95 
2593 RV Den Haag
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Laak district office

Slachthuisplein 25 
2521 EC Den Haag
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Leidschenveen-Ypenburg district office

Brigantijnlaan 303 
2496 ZT Den Haag
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Loosduinen district office

Kleine Keizer 10
2533 CV Den Haag
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The Information and Assistance centre is accessible through the entrance to the Loosduinen library at Loosduinse Hoofdstraat 555.

Scheveningen district office

Scheveningseweg 303 
2584 AA Den Haag
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Segbroek district office

Fahrenheitstraat 190 
2561 EH Den Haag
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Good to know

Payment methods

• You can pay in cash or use a bank card at City Hall Spui and the Leyweg City Office.
• For some things, such as a parking fine or taxes, you need to transfer the amount owed to the municipality’s bank account. Often you can also pay through MijnDenHaag.
• You will find instructions on how you can pay on the page of each product or service. Look at Make an appointment at the municipality for an overview.

Ban on face coverings

The ban on face coverings in and around government buildings took effect on 1 August 2019. You may not enter government buildings, such as a town hall or city office, wearing balaclavas, burkas, nikabs, full-face motorcycle helmets and masks. Read more on the website of the Dutch government.

Also see

• Advice & Information desk: for questions about benefits, care, debts, legal affairs, integration or Ooievaars measures for low-income families
• The Hague Information Centre: for questions about products and services, zoning plans, objections, government documents, and council and council committee documents
• Service points: for help with online applications
• Legal advice: for free help and advice for legal problems or questions
• Reading room of The Hague City Archives: to consult documents in The Hague City Archives, the archives of Leidschendam-Voorburg and the collection of the Netherlands Music Institute 
• The Hague International Centre (THIC): providing information and guidance to internationals with questions about living and working in The Hague region
• VvE-balie: for information and advice for homeowners associations (Verenigingen van Eigenaren)