Rental Helpdesk (Huurbalie)
The Rental Helpdesk (Huurbalie) provides tenants and landlords in The Hague's private rental sector with free advice and information. For example, on questions about contracts or maintenance.
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Questions and advice
The Rental Helpdesk helps tenants in the private sector with questions about:
- signing a rental contract
- which costs are for you and which are for the landlord?
- applying for an affordable housing permit
- solving problems with the landlord
dampness and mould in the rental property:
- read more about damp and mould on the website of GGD Haaglanden (in Dutch)
- read tips and watch videos about preventing damp and mould on Gezond Wonen
- report problems with dampness to the Damp and mould expert in The Hague (in Dutch)
- are the problems with dampness due to overdue maintenance? You could apply for a rent reduction at the Fair Rent Commission (Huurcommissie) via the Fair Rent Team
Assistance and subsequent steps
The Rental Helpdesk will give you advice on what subsequent steps you need to take. If necessary, it will refer you to other organisations, for example:
Domestic Nuisance Complaints Centre, for domestic nuisance, such as:
- noise
- a dispute with neighbours
- filth
- nuisance caused by animals
- illegal room rentals
- an unsafe feeling around the main entrance
- The legal advisors: for difficult questions for example, about taxes, extra allowances or benefits.
- The Hague Housing Inspection Bureau: when there is overdue maintenance and illegal housing
- Rental advice from the Fair Rent Team: for questions about the rental price of your home
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Do you live in a rental property which belongs to a housing corporation? Then you are advised to contact your housing corporation directly.
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The Rental Helpdesk provides landlords in the private sector with information about:
- calculating the rental price
- making agreements with a tenant
- applying for permits for rental properties
- maintenance work for rental properties
- reporting nuisance caused by tenants
- making a rental property energy-efficient
Would you like to rent out a property temporarily or for a longer period of time? You will have to meet a number of conditions.
Contact
Hou van je Huis:
Denneweg 62a
Telephone: (070) 353 99 31
Opening hours:
Monday from 13.00 to 17.00 hrs.
Tuesday to Thursday from 9.00 to 17.00 hrs.
Friday from 9.00 to 13.00 hrs.
You can also fill in the contact form. The Rental Helpdesk (Huurbalie) will respond to your question.
Energy-efficient property
Tenants and landlords can make the property energy-efficient. Measures include adding insulation, switching over to an induction stove and installing solar panels. Would you like to learn what tenants can do to save energy? Look at the website Duurzame stad Den Haag.
More information
- Apply for an affordable housing permit
- Apply for a declaration of urgency for home seekers
- Look for a rental home: watch the instructional film on YouTube or look at the website of Woonnet Haaglanden
‘Hou van je Huis’ newsletter
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Published: 3 May 2022Modified: 3 March 2023