Rental Helpdesk (Huurbalie)

Questions and advice

The Rental Helpdesk helps tenants in the private sector with questions about:

• signing a rental contract
• Begin link: which costs are for you and which are for the landlord, end link. ?
• Begin link: applying for an affordable housing permit, end link.
• solving problems with the landlord
• dampness and mould in the rental property:
  • read more about damp and mould on the Begin external link: website of GGD Haaglanden(External link), end external link. (in Dutch) 
  • read tips and watch videos about preventing damp and mould on Begin external link: Gezond Wonen(External link), end external link. 
  • report problems with dampness to the Begin external link: Damp and mould expert in The Hague(External link), end external link. (in Dutch) 
  • are the problems with dampness due to overdue maintenance? You could apply for a rent reduction at the Begin external link: Fair Rent Commission (Huurcommissie)(External link), end external link. via the Fair Rent Team

Assistance and subsequent steps

The Rental Helpdesk will give you advice on what subsequent steps you need to take. If necessary, it will refer you to other organisations, for example:

• Begin link: Domestic Nuisance Complaints Centre, end link. , for domestic nuisance, such as:
  • noise
  • a dispute with neighbours
  • filth
  • nuisance caused by animals
  • illegal room rentals
  • an unsafe feeling around the main entrance
• The Begin link: legal advisors, end link. : for difficult questions for example, about taxes, extra allowances or benefits.
• Begin link: The Hague Housing Inspection Bureau, end link. : when there is overdue maintenance and illegal housing
• Begin link: Rental advice from the Fair Rent Team, end link. : for questions about the rental price of your home

Do you live in a rental property which belongs to a housing association? Then you are advised to contact your housing association directly.

The Rental Helpdesk provides landlords in the private sector with information about:

• calculating the rental price
• making agreements with a tenant
• applying for permits for rental properties
• maintenance work for rental properties
• reporting nuisance caused by tenants
• making a rental property energy-efficient

Would you like to rent out a property Begin link: temporarily or for a longer period of time, end link. ? You will have to meet a number of conditions.