Apply for Wmo support

Do you need help with your daily activities due to illness, a disability or old age? And are you unable to arrange this help yourself (or together with family, friends or neighbours)? If so, you can contact the municipality for certain types of requests for help. For example, help in the household or a disability aid such as a wheelchair or stair lift. To get this you need to apply for Wmo support.

How does it work?

• Do you need help? Before you apply, see which types of assistance you can arrange yourself.
• Do you meet the conditions? If so, apply for Wmo support.

• The municipality will call you after you apply. It will make an appointment for a conversation. During this conversation, the municipality will discuss with you what you need. Sometimes this conversation will be held over the telephone, and sometimes a Wmo staff member will visit you at home.

  Belangrijke informatie: Because it is busy, it may take longer for the municipality to contact you. We apologise for this.

• The municipality will try to give you tailor-made advice within 6 weeks. Sometimes more time is needed. Your contact person will inform you if this is the case. The advice you receive will be entirely adapted to you, your help request and your situation.
• Is the municipality advising Wmo support? Then the Wmo staff member will work together with you to apply for the support.

Conditions

You can apply for Wmo support if you:

• need help with your daily activities due to illness, a disability or old age. For example, a wheelchair or mobility scooter, taxi transport (AV 070), a stair lift or help in the household
• are unable to arrange help yourself (or together with family, friends or neighbours) in order to continue living independently

Apply for Wmo support

You can apply for Wmo support in 3 ways:

• Using the digital form

  Fill in the form. Click on the button:

  Apply for Wmo support

  Are you submitting a Wmo report through the digital form? Then you can add extra documents if you want. These could be any documents which you think are important for your help request. For example, a personal plan. Make sure not to add any medical information. It is not mandatory to add information.

  Belangrijke informatie: Many people are applying for Wmo support. Because of this, it is currently very busy. It may therefore take longer than usual for you to receive a response.

• Through a Servicepunt XL

  Many people are applying for Wmo support. Because of this, it is currently very busy. It may therefore take longer than usual for you to receive a response: www.denhaag.nl/servicepuntsociaal. Call ahead of time to discuss which information you need to bring.

  Belangrijke informatie: Many people are applying for Wmo support. Because of this, it is currently very busy. It may therefore take longer than usual for you to receive a response.

• Through an emergency request

  Do you need urgent help? Follow these steps:

  1. Submit a request using the digital form.
  2. Call Customer Service on tel. (070) 353 75 00 (option 2). Explain that your request is urgent.
  3. A Wmo staff member will look at your request. The staff member will inform you if your request will be handled as an emergency request. This will happen within 2 working days.

  These are examples of when you can make an emergency request:

  • You have been discharged from a hospital or facility and can only go home if you have help there.
  • Your physical disability will get worse if help is not there right away.
  • Your caregiver or buddy is (temporarily) unable to care for you.
  • You have been told that you do not have long to live. You need immediate help.
  • You have a muscle disease which is getting worse. Because of this you need help in the household.
  • Parents or caregivers are suddenly not available in a family with young children. Or in family with 1 parent.
  • You have a report because of the Compulsory Mental Healthcare Act (Wet verplichte geestelijke gezondheidszorg, Wvggz)
  • Your partner was getting household care but has passed away. The indication must now be put in your name.
  • You suddently require immediate help and cannot get this help from family, friends, acquaintances or neighbours.
  • Your partner was getting household care under the Wet langdurige zorg (Wlz). But your partner has passed away or has moved to a Wlz facility. This is why the care under the Wlz has stopped. You require urgent household care yourself.

Include in your application

Write a personal plan

Are you going to submit a Wmo request? If so, you can choose to write a personal plan. The plan should indicate what you think the solution is for the help you need. For example, advice from an occupational therapist on home alterations.

• What do you put in your personal plan?

  Look at the example of a personal plan.

  Example of a personal plan (in Dutch) (PDF, 76,5 kB)

  A personal plan is different from a personal budget plan.

• Submitting your plan

  You can upload your personal plan when you apply for Wmo support. Do you want to submit your personal plan at a later time? If so, indicate this when you apply for Wmo support. You can send the personal plan within 7 days after applying for Wmo support at the municipality.

  Send the plan by email to: WMOSupport@denhaag.nl. You can also send the plan by post. Please send the plan in an envelope without a postage stamp to:

  Gemeente Den Haag, afdeling Wmo
  Antwoordnummer 1630
  2502 VB Den Haag

Fees

Free.

How long does it take?

The municipality will call you for an appointment. Because it is busy, it may take longer for the municipality to contact you. We apologise for this.

Good to know

Help provided through care in kind or personal budget

Have you applied for Wmo support? And are you receiving help through the Wmo? You can receive help in 2 ways: care in kind (zorg in natura) or a personal budget.

1. Care in kind means you receive help from a care provider which the municipality has contracted. Read more about care in kind.
2. With a personal budget you have to arrange everything yourself. You choose your own care provider. You are responsible for arranging everything and taking care of the administration yourself. Read more about the personal budget.

You are already receiving help and you have a question

For questions you can contact the municipality or your care provider. Find out who you can contact for specific questions.

• Questions for the municipality

  • a change in your situation
  • extending the help in your household
  • the quality of the support provided
  • complaints about your provider
  • changing provider

• Questions for your care provider

  • complaints or questions about the help provided
  • a replacement for your caregiver if he is ill or on holiday
  • the times when your caregiver is coming to your house
  • an overview of the care provided
  • your support plan

• All other questions

  For all other questions, call SZW customer service on tel. (070) 353 75 00 and select option 2.

Ending Wmo support

Are you making little or no use of Wmo support? If so, you can terminate the support. Click on the button ‘Stop Wmo support'. Is your support not listed in Step 2? Then choose the box most similar to your support. You can indicate which support you want to terminate in Step 3.

Do you not (yet) have DigiD? Call SZW customer service.

Stop Wmo support

Also see

• What is the Social Support Act (Wmo)
• The right help for everybody in The Hague