Make an appointment at the municipality
The municipality works by appointment.
It is extremely busy. Many people would like like to apply for travel documents - a Dutch passport or identity card. This is why the municipality temporarily changed the opening hours of its offices in June and July.
Despite these measures it is possible that you will have to wait longer than you are used to. The municipality therefore asks you to postpone applications which are not urgent. Is your document still valid? Please postpone your application until September 2021, if possible. We apologise for any inconvenience and thank you for your understanding.
In order to serve The Hague’s more than 500,000 inhabitants, the municipality is working by appointment. The municipality can then reserve time for you and you can be certain that you will be served quickly.
Rules for appointment
There are a few basic rules for making an appointment. The municipality urgently asks you to:
- arrive on time for your appointment
- take all of the required documents listed for the product you are requesting
- cancel your appointment as quickly as possible if you suddenly are not able to come
- comply with all of the protection measures against the coronavirus.
Make an appointment
You can make an appointment on the website. First visit the page of the product you are requesting and then click on the appointment button on that page.
Emergency desk
Are you unable to make an appointment on time through the website? Then you can phone tel. 14070. The call agents will check whether it is necessary for you to get an earlier appointment.
This can be the case if:
- products need to be registered within a legal deadline (for example, registering a birth)
- there are financial, legal or social consequences connected to the application (such as consequences for your income or benefits, a fine or the identification requirement in order to arrange care)
- the appointment is urgent, you are not able to apply on your own and you are unable to get assistance from a family member, friend or neighbour.
- You will get an earlier appointment for an urgent appointment.
- Would you like your application to be processed more quickly? You can request an expedited application procedure for various products. This is called an expedited procedure. The way this procedure works can be found in the information about the product. There are extra fees for an expedited procedure.
Collecting a document without an appointment
You do not have to make an appointment to pick up your new Dutch passport, identity card or driving licence. You can collect your document by showing your pick-up receipt and valid form of identification at the city office where you applied for it.
Cancel or reschedule an appointment
Would you like to cancel your appointment? You can do this using the link in the confirmation email you received when you made the appointment. If you would like to reschedule the appointment, you can contact the municipality.
Payment methods
You can pay in cash or use a bank card at City Hall Spui. You can only use a bank card at the Leyweg City Office. Unfortunately it is not possible to pay with a credit card.
Driving licence
- Apply for a driving licence for the first time
- Renew driving licence
- Stolen or lost passport, driving licence or identity card
- Apply for driving licence after loss or theft
- Add extra driving licence categories
- Renew driving licence if it's damaged or unreadable
- Renew driving licence without fixed domicile
- Exchange a driving licence from EU/EEA or Switzerland
- Exchange a driving licence from outside EU/EEA or Switzerland
- Exchange a driving licence from Caribbean Netherlands
Dutch passport or identity card
- Apply for a Dutch passport or identity card
- Stolen or lost passport, driving licence or identity card
- Apply for a Dutch passport or identity card after loss or theft
- Apply for second Dutch passport
- Apply for a refugee passport
- Apply for an alien's passport
- Apply for a passport and identity card for Dutch citizens abroad
- Apply for a passport and identity card for Dutch citizens without a fixed domicile
Moving
Birth and Acknowledgment of Parenthood
- Register a birth
- Acknowledgment of Parenthood (AOP) after the birth
- Acknowledgment of Parenthood (AOP) before the birth
- Choose a surname for your child
- Register children adopted in the Netherlands
- Register children adopted from abroad
Marriage and registered partnership
- Register an intended marriage or registered partnership
- Request a declaration of no impediment
- Convert a registered partnership into marriage
Death
Parking
- Switch the number plate on your parking permit
- Change address of parking permit
- Pay for parking permit
- Cancel parking permit
- Replace parking sign and markings for reserved parking space
- Apply for parking permit for companies
- Apply for parking permit for residents
- Apply for parking permit for visitors
Recycling and waste
Copies and transcripts
Personal Records Database (BRP)
- Request a Certificate of Good Conduct (VOG)
- Change personal details in the BRP
- Request to keep data confidential
- Register foreign documents in the BRP
- Request notarisation of signature
- Request a change in the use of your surname
- Request attestation de vita extract (proof of life)
- Apply for a DigiD for Dutch and EEA citizens living abroad
- Request a mailing address
Immigration
- Apply for Dutch nationality (naturalisation)
- 1st BRP registration for Dutch citizens coming from abroad (you do not have a BSN)
- 1st BRP registration for EU/EEA and Swiss nationals coming from abroad (you do not have a BSN)
- Register again in the BRP (you already have a BSN)
- Registration procedures for asylum seekers
- 1st BRP registration when coming from abroad with residence permit (you do not have a BSN)
- Apply for Dutch nationality (option)
- BSN and registration as a non-resident of the Netherlands (RNI)
- Remigration, renounce Dutch nationality
Published: 12 November 2020Modified: 27 July 2021