Make an appointment at the municipality
The municipality works by appointment.
A maximum of 30 people (including children) are allowed in the municipality’s publicly accessible spaces, such as the Atrium of City Hall Spui. Come to the appointment alone unless it is not possible otherwise.
Make your own appointment
Commercial parties are offering a paid service for making an appointment at the municipality. The municipality is strongly advising against using this service because of the costs and because you are putting your personal information at risk. Making an appointment at the municipality yourself is free and easy and your information remains secure. Look for more information on the page Take no risk: make your own appointment at the municipality.
In order to serve The Hague’s more than 500,000 inhabitants, the municipality is working by appointment. The municipality can then reserve time for you and you can be certain that you will be served quickly.
Rules for appointment
There are a few basic rules for making an appointment. The municipality urgently asks you to:
- arrive on time for your appointment
- take all of the required documents listed for the product you are requesting
- cancel your appointment as quickly as possible if you suddenly are not able to come
- comply with all of the protection measures against the coronavirus.
Make an appointment
You can make an appointment on the website through the page of the product you are requesting. Click on the appointment button on the product page.
Read how you can get assistance with and information about online services on the page Information and Assistance Centres closing at 6 offices.
Collecting a document without an appointment
You do not have to make an appointment to pick up your new Dutch passport, identity card or driving licence. You can collect your document by showing your pick-up receipt and valid form of identification at the city office where you applied for it.
Cancel or reschedule an appointment
Would you like to cancel your appointment? You can do this using the link in the confirmation email you received when you made the appointment. If you would like to reschedule the appointment, you can contact the municipality.contact the municipality
Payment methods
You can pay in cash or use a bank card at City Hall Spui. You can only use a bank card at the Leyweg City Office. Unfortunately it is not possible to pay with a credit card.
Driving licence
- Apply for a driving licence for the first time
- Renew driving licence
- Stolen or lost passport, driving licence or identity card
- Apply for driving licence after loss or theft
- Add extra driving licence categories
- Renew driving licence if it's damaged or unreadable
- Renew driving licence without fixed domicile
- Exchange a driving licence from EU/EEA or Switzerland
- Exchange a driving licence from outside EU/EEA or Switzerland
- Exchange a driving licence from Caribbean Netherlands
Dutch passport or identity card
- Apply for a passport or business passport
- Apply for a Dutch identity card
- Stolen or lost passport, driving licence or identity card
- Apply for a Dutch passport or identity card after loss or theft
- Apply for second Dutch passport
- Apply for a refugee passport
- Apply for an alien's passport
- Apply for a passport and identity card for Dutch citizens abroad
- Apply for a passport and identity card for Dutch citizens without a fixed domicile
Moving
Birth and Acknowledgment of Parenthood
- Register a birth
- Acknowledgment of Parenthood (AOP) after the birth
- Acknowledgment of Parenthood (AOP) before the birth
- Choose a surname for your child
- Register children adopted in the Netherlands
- Register children adopted from abroad
Marriage and registered partnership
- Register an intended marriage or registered partnership
- Request a declaration of no impediment
- Convert a registered partnership into marriage
Death
Parking
- Switch the number plate on your parking permit
- Change address of parking permit
- Pay for parking permit
- Cancel parking permit
- Replace parking sign and markings for reserved parking space
- Apply for parking permit for companies
- Apply for parking permit for residents
- Apply for parking permit for visitors
Recycling and waste
Copies and transcripts
Personal Records Database (BRP)
- Request a Certificate of Good Conduct (VOG)
- Change personal details in the BRP
- Request to keep data confidential
- Register foreign documents in the BRP
- Request notarisation of signature
- Request a change in the use of your surname
- Request attestation de vita extract (proof of life)
- Apply for a DigiD for Dutch and EEA citizens living abroad
- Report an alternative address
Immigration
- Apply for Dutch nationality (naturalisation)
- 1st BRP registration for Dutch citizens coming from abroad (you do not have a BSN)
- 1st BRP registration for EU/EEA and Swiss nationals coming from abroad (you do not have a BSN)
- Register again in the BRP (you already have a BSN)
- Registration procedures for asylum seekers
- 1st BRP registration when coming from abroad with residence permit (you do not have a BSN)
- Apply for Dutch nationality (option)
- BSN and registration as a non-resident of the Netherlands (RNI)
- Remigration, renounce Dutch nationality
Published: 12 November 2020Modified: 23 February 2021