Make an appointment at the municipality

The municipality works by appointment.

Let op!

Commercial parties are offering a paid service for making an appointment at the municipality. The municipality is strongly advising against using this service because of the costs and because you are putting your personal information at risk. Making an appointment at the municipality yourself is free and easy and your information remains secure. Look for more information on the page Take no risk: make your own appointment at the municipality.

In order to serve The Hague’s more than 500,000 inhabitants, the municipality is working by appointment. The municipality can then reserve time for you and you can be certain that you will be served quickly.

Rules for appointment

There are a few basic rules for making an appointment. The municipality urgently asks you to:

  • arrive on time for your appointment
  • take all of the required documents listed for the product you are requesting
  • cancel your appointment as quickly as possible if you suddenly are not able to come
  • comply with all of the protection measures against the coronavirus.

Make an appointment

You can make an appointment on the website through the page of the product you are requesting. Click on the appointment button on the product page.

Collecting a document without an appointment

You do not have to make an appointment to pick up your new Dutch passport, identity card or driving licence. You can collect your document by showing your pick-up receipt and valid form of identification at the city office where you applied for it.

Reschedule or cancel an appointment

Would you like to reschedule or cancel your appointment? You can do this using the links in the confirmation email you received when you made the appointment.

    Also see City district offices: opening hours and locations

    Dutch passport or identity card


    Birth and Acknowledgment of Parenthood

    Marriage and unmarried partnership



    Recycling and waste

    Copies and transcripts

    Personal Records Database (BRP)


    Published: 7 October 2016Modified: 10 September 2020