Make an appointment at the municipality

The municipality works by appointment.

Let op!

A maximum of 30 people (including children) are allowed in the municipality’s publicly accessible spaces, such as the Atrium of City Hall Spui. Come to the appointment alone unless it is not possible otherwise.

Make your own appointment

Commercial parties are offering a paid service for making an appointment at the municipality. The municipality is strongly advising against using this service because of the costs and because you are putting your personal information at risk. Making an appointment at the municipality yourself is free and easy and your information remains secure. Look for more information on the page Take no risk: make your own appointment at the municipality.

In order to serve The Hague’s more than 500,000 inhabitants, the municipality is working by appointment. The municipality can then reserve time for you and you can be certain that you will be served quickly.

Rules for appointment

There are a few basic rules for making an appointment. The municipality urgently asks you to:

  • arrive on time for your appointment
  • take all of the required documents listed for the product you are requesting
  • cancel your appointment as quickly as possible if you suddenly are not able to come
  • comply with all of the protection measures against the coronavirus.

Make an appointment

You can make an appointment on the website. First visit the page of the product you are requesting and then click on the appointment button on that page.

If you are not able to get an appointment on time through the website, you can call the municipality on tel. 14070. Call agents will check whether it is necessary to get an earlier appointment.

Collecting a document without an appointment

You do not have to make an appointment to pick up your new Dutch passport, identity card or driving licence. You can collect your document by showing your pick-up receipt and valid form of identification at the city office where you applied for it.

Cancel or reschedule an appointment

Would you like to cancel your appointment? You can do this using the link in the confirmation email you received when you made the appointment. If you would like to reschedule the appointment, you can contact the municipality.

Payment methods

You can pay in cash or use a bank card at City Hall Spui. You can only use a bank card at the Leyweg City Office. Unfortunately it is not possible to pay with a credit card.

    Also see City district offices: opening hours and locations

    Driving licence

    Dutch passport or identity card


    Birth and Acknowledgment of Parenthood

    Marriage and registered partnership



    Recycling and waste

    Copies and transcripts

    Personal Records Database (BRP)


    Published: 12 November 2020Modified: 23 April 2021