Reserve or cancel AV 070

Do you have an AV 070 pass? Reserve a ride with the AV 070. You can reserve it online or by telephone. Would you like to cancel your ride? Make sure to do this on time. You can cancel up to 2 hours before your scheduled departure.

How does it work

You need an AV 070 pass to make a reservation.

Reserve the AV 070

  • Make your reservation online or by telephone.
  • You can reserve the ride a few days ahead of time. The AV 070 will come anywhere between 15 minutes before and 15 minutes after the agreed upon time.
  • A regular taxi ride (noteerrit) or a priority ride where you need to arrive on time (prioriteitsrit) can be reserved only by telephone.

Cancel the AV 070

Cancel a ride at least 2 hours before your scheduled departure. Do you already know that you no longer need the ride? Notify the AV 070 as soon as possible. You can cancel the ride online or by telephone.

Pick-up points

AV 070 will pick you up at your home or at your destination. You can also arrange to be picked up at 1 of the fixed pick-up points in the city.

Look at the overview of the pick-up points on the Sociale Kaart for The Hague.

Conditions

  • You may take a maximum of 2 bags with you. The bags may not weigh more than 25 kilograms together.
  • AV 070 operates only within the municipalities of The Hague, Rijswijk and Leidschendam-Voorburg. Your ride must always begin or end in The Hague.

Extra conditions due to the coronavirus

Please visit the Dutch-language information to read about the extra rules you need to follow when using AV 070.

    Reserve or cancel

    Online

    Reserve or cancel AV 070

    By telephone

    Reserve or cancel a ride by telephone. Call the AV 070 switchboard on tel. 0900 - 0345. You can call between 7.30 hrs. and midnight every day of the week. You will be charged for a local call.

    • Clearly state your name and pass number.
    • Indicate whether you are taking somebody or something. For example:

      • a fellow passenger
      • guide dog or assistance dog
      • wheelchair
      • walker
      • mobility scooter (due to the corona measures it is not possible to take a mobility scooter)
      • shopping bag on wheels

    App

    Do you have a smartphone? Use the app to reserve or change a ride. Download the app for Android or Apple.

    Who is AV 070 for?

    For all residents of The Hague who have an AV 070 pass. The conditions for the AV 070 pass:

    • You live in the Municipality of The Hague.
    • You have a medical condition which prevents you from using public transportation.
    • You are unable to use the Wijkbus or it is too difficult for you.

    Would you like to travel on AV 070? You first need to apply for Wmo support (Social Support Act). The municipality will then examine whether AV 070 is right for you.

    Regular rides

    Do you often travel on a certain day and time to the same place? You can indicate this. Then you do not have to make a new reservation each time. This is called a noteerrit. You can reserve it up to 3 months in advance. Are you unable to make it one time? Do not forget to cancel this ride. Cancel the ride at least 2 hours before the scheduled departure. Do not forget to cancel the service while you are on holiday. This can be done by telephone as well as online.

    Priority rides

    Do you have to arrive somewhere on time? For example for a wedding ceremony? Reserve a priority ride. Indicate the time and place you need to be. AV 070 will take this into account in its planning. You can only reserve a priority ride for the ride there. It is not possible to reserve a priority ride for a doctor or hospital appointment.

    Group transportation

    Would you like to travel with a group? Then you can make use of group transportation with AV 070. The group must have a minimum of 10 people. Everybody in the group must have an AV 070 pass. The group has 1 specific contact person who also makes the reservation. Register the group 14 days in advance. Call the AV 070 switchboard at tel. 0900 - 0345 for a group reservation. You will be charged for a local call.

    Make sure you have the following information readily available:

    • name and telephone number of the contact person
    • names and pass numbers for the other passengers
    • address where the group will be picked up and dropped off
    • the time you need to be picked up

    Complaints

    Do you have a complaint?

    • Fill in your complaint in the online complaints form.
    • Send a letter stating 'complaint' to:
      Gemeente Den Haag
      Dienst OCW
      Postbus 12652
      2500 DP Den Haag
    • You can also submit a complaint at City Hall Spui or the Leyweg City Office or at 1 of City District Information and Assistance Centres.
    • Call tel. (070) 353 75 00, select option 3.

    Travelling outside the region

    Would you like to travel outside of The Hague, Rijswijk and Leidschendam-Voorburg? You can also use:

    Read more about Wmo travel (in Dutch).

    AV 070 hours at the end of the year

    AV 070 operates on:

    • 31 December until 20.00 hrs.
    • 1 January as of 9.00 hrs.

    Questions

    Do you have any questions? For example about reserving AV 070? Call the SZW customer service.