Complaints about public areas
Driving and parking
- 30 January 2015
- 29 November 2016
Would you like to report a problem to the Municipality of The Hague about a public area? This can be done online.
Although the complaint form is in Dutch, the procedure is fairly straightforward. Go to the online form: Melding openbare ruimte (in Dutch).
You can read all about the procedure under Report a problem to the municipality. You will need to note the address of the problem as precisely as possible and to describe the problem in as much detail as possible. You are also encouraged to upload digital photos.
There is no charge to file a complaint about a public area and in most cases the municipality will address the problem within 3 to 5 working days.
Problems you can report online
- A derelict bicycle
You can report a derelict bicycle left in a public area to the Municipality of The Hague. The municipality will ensure that it is removed.
- Abandoned vehicle
Is there an abandoned vehicle parked outside your door, like a car, caravan or trailer? Report this to the municipality. A shopping cart left out on the street is also considered an abandoned vehicle.
- Dangerous traffic situation
Have you seen a dangerous intersection or pedestrian crossing in The Hague? Or are the traffic lights not working properly? Report it to the municipality.
- Broken street light
The Hague has tens of thousands of street lights. If you have seen a broken or damaged street light, report this to the municipality.
- Damaged road sign
Traffic signs, street signs and signposts can break or be vandalised. If you see a damaged road sign, report it to the municipality.
- Damage to road or sidewalk
Have you seen a cracked or broken road surface, sunken footpath or loose paving stone? Report this to the municipality and it will be addressed as quickly as possible.
- Broken tunnel, bridge or overpass
Have you seen damage to a tunnel, bridge or overpass? Report it to the municipality and it will be repaired as quickly as possible.
- Damaged or missing manhole cover
Have you seen a broken manhole cover? Or is the manhole cover missing? This can lead to dangerous situations. Report it to the municipality as quickly as possible.
- Broken parking meter
Have you encountered a broken parking meter? Report this to the municipality so it can be repaired as quickly as possible.
A complete overview of all the problems which you can report to the municipality can be found under City Management Services in the Products and services (loket) section. This list will help you to fill out the form as it gives a translation of all the reports that can be made.
How long will it take?
In most cases the municipality will address the problem within 3 to 5 working days.