Coronavirus: questions and answers

People are asking the municipality all kinds of questions about the impact of the coronavirus. The municipality is using this page to answer the most frequently asked questions.

Are the city district offices open?

City Hall Spui and the Leyweg City Office are open. The other city district offices are not open. You therefore cannot visit the Information and Assistance Centres. However, you still can pick up the free extra strong yellow garbage bags there (to combat seagull nuisance). Services have been changed at City Hall Spui and the Leyweg City Office. Look for more information at City district offices: opening hours and locations.

Paper post from the municipality is not being collected and delivered as often as usual at the moment. Anticipate delays in responding to letters and processing applications.

I have an appointment at the municipality. Am I allowed to come?

Yes, if you are in good health. Just like you, municipal staff must follow national guidelines to prevent the spread of the virus. The guidelines are:

  • Wash your hands regularly
  • Cough and sneeze into the crook of your elbow
  • Use paper tissues
  • Do not shake hands
  • Keep distance from others
  • Stay at home if have a cold

If you have a cold, please cancel your appointment. If you have a cold and still come to your appointment, you will not be served. You will get a new appointment.

Why is the Haagse Markt open?

Many people in the neighbourhood buy their food at the Haagse Markt. For these people this is the only spot where they can buy fresh and relatively inexpensive food. This is why it was decided on 27 March that the Haagse Markt would remain open in a temporary new and smaller form. The market will be smaller and you can now only buy food there. Stricter rules are in effect: only a limited number of people will be admitted inside at one time, people will be regulated at the entrance, there is a mandatory 1-way walking route and supervisors will keep watch on and outside the site. Everybody will have to keep a 1.5 metre distance from each other. Safety and public health are of paramount importance. If people do not abide by the 1.5 metre guideline, the market will be closed.

Will paid parking be relaxed and are caregivers allowed to park for free?

The Municipal Executive announced on 20 March that health care workers will not have to pay for parking. Caregivers will automatically get an additional 50 hours of credit on their parking permit. More information about this arrangement: Special parking measures started for health care providers.

What is the municipality doing for businesses?

The Dutch government has taken measures to help businesses get through this crisis period. You can read about the measures as well as other practical information for businesses in The Hague on the page Coronavirus: information for businesses.

Which schemes are available for self-employed persons?

The government has introduced a temporary scheme to support self-employed persons who are in trouble so that they can continue their business. Visit the page Coronavirus: information for businesses for the most up-to-date information.

Am I allowed to play sports again?

Children and young people up to 18 years of age are allowed to take part in organised sports together outdoors under supervision. A number of clear rules are in effect:

  • The activities must always be supervised.
  • Young people aged 13 to 18 must keep a distance of 1.5 metres from one another.
  • Parents and other visitors may not stay to watch.
  • Stay at home if you have cold or flu-like symptoms.

Are you 18 years or older? You are allowed to play sports outdoors again as of 11 May. A number of clear rules are in effect:

  • Keep a distance of 1.5 metres from one another.
  • Avoid busy areas.
  • No spectators or other visitors are allowed.
  • Stay at home if you have cold or flu-like symptoms.

Matches, competitions and tournaments are prohibited. Indoor sports are not allowed.

Where am I allowed to do sports?

The Hague has many spots where you can do sports outdoors. Children and teenagers can play organised sports together outdoors under supervision at sports clubs or at various locations in the city. Look for an overview on the page Sport voor kinderen en jongeren (in Dutch).

Are you older than 18 years? Then you can play sports outdoors in the public space or at a sports club. Sports clubs will inform their members about the possibilities at their club.

Residents of The Hague with a swimming certificate can swim laps in a number of swimming pools in The Hague. Go to Swimming and swimming pools for more information.

I am 18 years or younger and not a member of a club. But I do want to do sports. Where can I go?

Look for the possibilities on the websites of the sports clubs in your area. Or go to 1 of the locations in the city where sport coaches are organising free sports activities for youth up to 18 years of age. Look at the overview on the page Sport voor kinderen en jongeren (in Dutch).

Why is there a ban on barbecuing?

As of 23 April it was decided that preparing meals in the open air, including barbecuing, is prohibited in most parks. A barbecue at these spots attracts groups of people and people forget to keep distance. And when the weather is good, the number of barbecues increases. You are allowed to barbecue at home together with a maximum of 3 visitors and if you maintain a distance of 1.5 metres from one another.

Where is the ban on barbecuing in effect?

The spots in The Hague where it is prohibited to barbecue can be found under Barbecuing rules in The Hague.

Can I get tested for the coronavirus?

You can see who can get tested for the coronavirus on the website of GGD Haaglanden.

Where do I find more information about the coronavirus?

General information

TVCN has made the press conference on 7 April available in Syrian Arabic, Turkish, Polish, Tigrinya (spoken in Eritrea), Moroccan Arabic, Berber, Farsi (spoken by many people in Iran and Afghanistan) and English. See: www.tvcn.nl/persconferentie.

For deaf and hearing impaired

Rijksoverheid.nl: Videos about coronavirus in Dutch sign language (NGT)

Does the municipality provide information in other languages?

The municipality is publishing the most important information about the coronavirus on the Dutch website, English website and French website. If needed the municipality will work with other organisations to disseminate Dutch government information in other languages in the city districts. You can download information below in Chinese, Bulgarian and Romanian. You can also find information about the coronavirus in other languages on the website of the Dutch government.

You can download the 'Blijf thuis!' poster and images for Twitter, Facebook, Instagram and LinkedIn from the Dutch website.

Chinese

Chinese: image for Twitter and Facebook (JPG, 308,7 kB)
Chinese: poster A3 format (PDF, 1,6 MB)
Chinese: translation file (DOCX, 14,7 kB)

Bulgarian

Bulgarian: image for Twitter and Facebook (JPG, 306,3 kB)
Bulgarian: poster A3 format (PDF, 1,7 MB)
Bulgarian: translation file (DOCX, 12,9 kB)

Romanian

Romanian: image for Twitter and Facebook (JPG, 298,1 kB)
Romanian: poster A3 format (PDF, 1,5 MB)
Romanian: translation file (DOCX, 22,8 kB)

How can we help seniors and vulnerable people?

Send them a card or call them. For more information about support for different city residents, go to the page Coronavirus: support and information.

How is the municipality helping the most disadvantaged people now that the foodbank is closed?  

Customers of Voedselbank Haaglanden (The Hague, Zoetermeer and Rijswijk) will get supermarket vouchers instead of a food package until 1 June. This measure was taken after the foodbank was closed. The Voedselbank is working on a long-term structural solution. The supermarket voucher will be given to customers of the Voedselbank Haaglanden at the usual times and distribution points.

How can I sign up for volunteer work?  

An overview of volunteer jobs in The Hague can be found on volunteerthehague.nl. You can also register there. The website of Servicepunten XL (in Dutch) also has an overview of volunteer work and a registration form. For more information about volunteering you can always call tel. (070) 205 30 03. Also see Kom in actie, help mee in de opvang (in Dutch).

Where do I find information about shopping or meal delivery services?

If you are not able or willing to leave the house, you can of course ask your neighbours, family or friends for help. It is possible to place an online order for groceries at some supermarkets. It is currently very busy and there are not many time slots available for home delivery service. For meals there are various existing services and new initiatives. If you need help, call tel. (070) 205 30 03 or look at socialekaartdenhaag.nl (in Dutch). If you are on Twitter, you can use #coronahulp070 or #coronahulpDenHaag to search for initiatives such as food shopping for city residents or giving a ride to people in need.

What am I allowed to do and what am I not allowed to do anymore?

The most current rules can be found on the website of the Dutch government.

I heard about an emergency decree. What does that mean?  

An emergency decree is the last resort the government has to appeal to people who are not obeying the rules for the safety and health of themselves and others. If necessary, these people will get a fine. More information about the emergency decree can be found on the website of the website of Haaglanden Veilig.

I see people who are not obeying the emergency decree. What should I do?  

It is always advisable to first ask in a friendly way if people would keep more distance, in any case from you. Go right away to a spot where you have space and nobody comes too close to you. It is possible that the people you see are part of the same household. They have been given the advice (rather than the guideline) of keeping a distance of 1.5 metres.  

Why are the fountains not in operation?

  • The municipality would like to prevent people from congregating at fountains.
  • Technicians are needed to switch on and maintain the fountains. It is therefore not possible to adhere to the RIVM guidelines in all cases.

This is why the municipality has decided against switching on the fountains. One exception is the fountain in the Hofvijver because this one was already in use and can be operated at a distance.

Also see: denhaag.nl/coronavirus

Published: 3 April 2020Modified: 14 May 2020