Coronavirus: questions and answers

People are asking the municipality all kinds of questions about the impact of the coronavirus. The municipality is using this page to answer the most frequently asked questions.

Are the city district offices open?

City Hall Spui and the Leyweg City Office are open. The other city district offices are not open. You therefore cannot visit the Information and Assistance Centres. You can pick up the extra sturdy yellow garbage bags (to combat seagull nuisance) at a number of locations until 30 October 2020. Look for more information at City district offices: opening hours and locations.

Paper post from the municipality is not being collected and delivered as often as usual at the moment. There could be delays in responding to letters and processing applications.

I have an appointment at the municipality. Am I allowed to come?

Yes, if you are in good health. Just like you, municipal staff must adhere to the guidelines to prevent the spread of the virus. The guidelines are:

  • Wash your hands regularly
  • Cough and sneeze into the crook of your elbow
  • Use paper tissues
  • Do not shake hands
  • Keep distance from others
  • Stay at home if you have a cold

If you have a cold, please cancel your appointment. If you have a cold and you still come to your appointment, you will not be served. You will get a new appointment.

Do I have to wear a face mask in a municipal building?

Municipal and national government buildings have been set up to enable people to keep a distance of 1.5 metres from each other. As a rule face masks are not compulsory in municipal and national government buildings. But you are strongly advised to wear one.

When wearing a face mask you must comply with the ban on wearing face coverings. This means that you are not allowed to wear a face mask if your face:

  • is covered completely
  • covered to only show your eyes
  • is unrecognisable

The municipality will check if you look like the person in the passport photos at the municipal counters and when you apply and collect your passport, ID card or driving licence. This means that you might have to remove your face mask for a moment.

More information about the use of face masks can be found on the website of the Dutch government:

Is the Haagse Markt completely open?

The Haage Markt is completely open again as of Saturday, 4 July on the usual days (Monday, Wednesday, Friday and Saturday). It is still necessary to keep a distance of 1.5 metres from one another. Therefore there will still be a mandatory walking route and visitors will be checked at the entrance. With 4 entrances and 4 exits visitors will not have to walk around the entire market to do their shopping.

Will paid parking be relaxed and are caregivers allowed to park for free?

Care workers will get free on-street parking in The Hague until 31 October 2020 if they are driving to their work. Do you work at a health care facility and would you like to make use of the measure? Then you can ask your employer. Health care facilities which have questions about the parking measures can send an email to senior.parkeren@denhaag.nl.

Did you previously receive permission to park for free until 1 October? This permission has been automatically extended. You do not have to do anything.

Home care workers will not be able to make use of these measures. Residents living in paid parking zones who need care can apply for a parking permit for caregivers. These residents will then get a yearly credit of 400 hours to enable their caregivers to park for free. The municipality has supplemented this parking credit with an extra 50 hours of free parking because of the coronavirus.

GPs and nurses with a practice in The Hague can use regular parking permit for GPs (huisartsen) and nurses. This permit is valid at all paid parking spots in The Hague.  

Primary and secondary schools and childcare facilities

All primary and secondary schools are fully open. Students and staff at secondary schools have to keep a distance of 1.5 metres from each other. The secondary schools are advising everybody in the building to wear a face mask; at some schools it is compulsory.

Children, parents/guardians and school staff should stay home if they or their housemates have cold or flu-like symptoms. They should arrange to get tested. Primary school children do not need to get tested. If the test results are negative, children, parents/guardians and school staff are allowed back at school.
Primary and secondary school staff have priority for getting tested.
Read more information about testing on the website of the GGD.

For information for pupils, parents, students, teachers and educational institutions visit the website of the Dutch government.

Child care facilities

Day care and out-of-school care are fully open. Children with cold-like symptoms are allowed to go to childcare facilities (day care, out-of-school care and host parents). Except for when:

  • the child also has fever or other corona symptoms
  • the child shares a household with somebody who has the coronavirus
  • a household member has mild corona symptoms as well as fever or tightness in the chest and there is still no negative test result.

Using public transportation

Everybody is strongly advised not to travel on public transportation. This means that students should make use of their own transportation to get to school. Students will be permitted to use public transportation only in exceptional circumstances. Check the latest information on the website of the transportation providers (for example at www.htm.nl).

What is the municipality doing for businesses?

The Dutch government has taken measures to help businesses get through this crisis period. You can read about the measures as well as other practical information for businesses in The Hague on the page Coronavirus: information for businesses.

Which schemes are available for self-employed persons?

The government has introduced a temporary scheme to support self-employed persons who are in trouble so that they can continue their business. Visit the page Coronavirus: information for businesses for the most up-to-date information.

What are the rules for playing sports?

Stricter rules for doing sports took effect on 14 October. Read more under Sport.

Can I get tested for the coronavirus?

You can see who can get tested for the coronavirus on the website of GGD Haaglanden.

Where do I find more information about the coronavirus?

General information

TVCN has made the press conference on 7 April available in Syrian Arabic, Turkish, Polish, Tigrinya (spoken in Eritrea), Moroccan Arabic, Berber, Farsi (spoken by many people in Iran and Afghanistan) and English. See: www.tvcn.nl/persconferentie.

For deaf and hearing impaired

Rijksoverheid.nl: Videos about coronavirus in Dutch sign language (NGT)

Does the municipality provide information in other languages?

The municipality is publishing the most important information about the coronavirus on the Dutch website and English website. If needed the municipality will work with other organisations to disseminate Dutch government information in other languages in the city districts. You can also find information about the coronavirus in other languages on the website of the Dutch government.

You can download the 'Blijf thuis!' poster and images for Twitter, Facebook, Instagram and LinkedIn from the Dutch website.

How can we help seniors and vulnerable people?

The municipality is working by appointment at municipal locations and in addition with walk-in hours. This way everybody can come to an appointment in a safe way. Libraries and swimming pools are providing special opening hours for vulnerable people. Many shops are also offering special opening hours. For more information about support for different city residents, go to the page Coronavirus: support and information.

How can I sign up for volunteer work?  

An overview of volunteer jobs in The Hague can be found on volunteerthehague.nl. You can also register there. The website of Servicepunten XL (in Dutch) also has an overview of volunteer work and a registration form. For more information about volunteering you can always call tel. (070) 205 30 03.

Where do I find information about shopping or meal delivery services?

If you are not able or willing to leave the house, you can of course ask your neighbours, family or friends for help. It is possible to place an online order for groceries at some supermarkets. It is currently very busy and there are not many time slots available for home delivery service. For meals there are various existing services and new initiatives. If you need help, call tel. (070) 205 30 03 or look at socialekaartdenhaag.nl (in Dutch). If you are on Twitter, you can use #coronahulp070 or #coronahulpDenHaag to search for initiatives such as food shopping for city residents or giving a ride to people in need.

What am I allowed to do and what am I not allowed to do anymore?

The most current rules can be found on the website of the Dutch government.

I've heard about an emergency decree. What does that mean?  

An emergency decree is the last resort the government has to appeal to people who are not obeying the rules for the safety and health of themselves and others. If necessary, these people will get a fine. More information about the emergency decree can be found on the website of the website of Haaglanden Veilig.

I see people who are not obeying the emergency decree. What should I do?  

It is always advisable to first ask in a friendly way if people would keep more distance, in any case from you. Go right away to a spot where you have space and nobody comes too close to you. It is possible that the people you see are part of the same household. They have been given the advice (rather than the guideline) of keeping a distance of 1.5 metres.  

Why have the fountains been turned off?

  • The municipality would like to prevent people from congregating at fountains.
  • Technicians are needed to switch on and maintain the fountains. It is therefore not possible to adhere to the RIVM guidelines in all cases.

This is why the municipality has decided against switching on the fountains. One exception is the fountain in the Hofvijver because this one was already in use and can be operated at a distance.

Also see: denhaag.nl/coronavirus

Published: 17 September 2020Modified: 19 October 2020