Coronavirus: questions and answers

People are asking the municipality all kinds of questions about the impact of the coronavirus. The municipality is using this page to answer the most frequently asked questions.

Are the city district offices open?

City Hall Spui and the Leyweg City Office are open. The other city district offices are not open. You therefore cannot visit the Information and Assistance Centres. You can pick up the free extra strong yellow garbage bags (to combat seagull nuisance) only at the following locations: the Information and Assistance Centres in Escamp, Haagse Hout and Laak and in City Hall Spui. Services have been adapted at City Hall Spui and the Leyweg City Office. Look for more information at City district offices: opening hours and locations.

Paper post from the municipality is not being collected and delivered as often as usual at the moment. Anticipate delays in responding to letters and processing applications.

I have an appointment at the municipality. Am I allowed to come?

Yes, if you are in good health. Just like you, municipal staff must adhere to the guidelines to prevent the spread of the virus. The guidelines are:

  • Wash your hands regularly
  • Cough and sneeze into the crook of your elbow
  • Use paper tissues
  • Do not shake hands
  • Keep distance from others
  • Stay at home if you have a cold

If you have a cold, please cancel your appointment. If you have a cold and you still come to your appointment, you will not be served. You will get a new appointment.

Is the Haagse Markt completely open?

The Haage Markt is completely open again from Saturday, 4 July. A limited number of visitors are allowed inside at one time. To prevent congestion, there are 4 entrances and 4 exits. A mandatory walking route will ensure that visitors and market vendors can keep a distance of 1.5 metres from one another.

Will paid parking be relaxed and are caregivers allowed to park for free?

Care workers will get free on-street parking in The Hague until 31 August 2020 if they are driving to their work. Do you work at a health care facility and would you like to make use of the measure? Then you can talk to your employer. Health care facilities which have questions about the parking measures can send an email to senior.parkeren@denhaag.nl.

Have you previously received permission to park for free until 31 May? The permission is automatically renewed, you don't have to do anything.

Home care workers will not be able to use these measures. Residents living in paid parking zones who need care can apply for a parking permit for caregivers. These residents will then get a yearly credit of 400 hours to enable their caregivers to park for free. The municipality has supplemented this parking credit with an extra 50 hours of free parking because of the coronavirus.

GPs and nurses with a practice in The Hague can use regular parking permit for GPs (huisartsen) and nurses. This permit is valid at all paid parking spots in The Hague.  

The schools are reopening. What will this mean?

The secondary schools reopen as of 2 June. In order to maintain the 1.5 metre rule, not all the students will go to school at the same time. Different schools may opt for different measures.

The primary schools will fully reopen as of 8 June. They will provide the regular number of teaching hours to all children. Out-of-school care (BSO) will also fully reopen.

More information on Education can be found on the website of the Dutch government and on the page Coronavirus: Onderwijs en kinderopvang (in Dutch).

What is the municipality doing for businesses?

The Dutch government has taken measures to help businesses get through this crisis period. You can read about the measures as well as other practical information for businesses in The Hague on the page Coronavirus: information for businesses.

Which schemes are available for self-employed persons?

The government has introduced a temporary scheme to support self-employed persons who are in trouble so that they can continue their business. Visit the page Coronavirus: information for businesses for the most up-to-date information.

What are the rules for playing sports?

As of 1 July all sports, indoors and outdoors, are allowed. There are a few explicit rules. Read more under Sport.

Can I get tested for the coronavirus?

You can see who can get tested for the coronavirus on the website of GGD Haaglanden.

Where do I find more information about the coronavirus?

General information

TVCN has made the press conference on 7 April available in Syrian Arabic, Turkish, Polish, Tigrinya (spoken in Eritrea), Moroccan Arabic, Berber, Farsi (spoken by many people in Iran and Afghanistan) and English. See: www.tvcn.nl/persconferentie.

For deaf and hearing impaired

Rijksoverheid.nl: Videos about coronavirus in Dutch sign language (NGT)

Does the municipality provide information in other languages?

The municipality is publishing the most important information about the coronavirus on the Dutch website and English website. If needed the municipality will work with other organisations to disseminate Dutch government information in other languages in the city districts. You can download information below in Chinese, Bulgarian and Romanian. You can also find information about the coronavirus in other languages on the website of the Dutch government.

You can download the 'Blijf thuis!' poster and images for Twitter, Facebook, Instagram and LinkedIn from the Dutch website.

Chinese

Chinese: image for Twitter and Facebook (JPG, 308,7 kB)
Chinese: poster A3 format (PDF, 1,6 MB)
Chinese: translation file (DOCX, 14,7 kB)

Bulgarian

Bulgarian: image for Twitter and Facebook (JPG, 306,3 kB)
Bulgarian: poster A3 format (PDF, 1,7 MB)
Bulgarian: translation file (DOCX, 12,9 kB)

Romanian

Romanian: image for Twitter and Facebook (JPG, 298,1 kB)
Romanian: poster A3 format (PDF, 1,5 MB)
Romanian: translation file (DOCX, 22,8 kB)

How can we help seniors and vulnerable people?

Send them a card or call them. For more information about support for different city residents, go to the page Coronavirus: support and information.

How is the municipality helping the most disadvantaged people now that the foodbank is closed?  

Customers of Voedselbank Haaglanden (The Hague, Zoetermeer and Rijswijk) will get supermarket vouchers instead of a food package until 1 June. This measure was taken after the foodbank was closed. The Voedselbank is working on a long-term structural solution. The supermarket voucher will be given to customers of the Voedselbank Haaglanden at the usual times and distribution points.

How can I sign up for volunteer work?  

An overview of volunteer jobs in The Hague can be found on volunteerthehague.nl. You can also register there. The website of Servicepunten XL (in Dutch) also has an overview of volunteer work and a registration form. For more information about volunteering you can always call tel. (070) 205 30 03. Also see Kom in actie, help mee in de opvang (in Dutch).

Where do I find information about shopping or meal delivery services?

If you are not able or willing to leave the house, you can of course ask your neighbours, family or friends for help. It is possible to place an online order for groceries at some supermarkets. It is currently very busy and there are not many time slots available for home delivery service. For meals there are various existing services and new initiatives. If you need help, call tel. (070) 205 30 03 or look at socialekaartdenhaag.nl (in Dutch). If you are on Twitter, you can use #coronahulp070 or #coronahulpDenHaag to search for initiatives such as food shopping for city residents or giving a ride to people in need.

What am I allowed to do and what am I not allowed to do anymore?

The most current rules can be found on the website of the Dutch government.

I heard about an emergency decree. What does that mean?  

An emergency decree is the last resort the government has to appeal to people who are not obeying the rules for the safety and health of themselves and others. If necessary, these people will get a fine. More information about the emergency decree can be found on the website of the website of Haaglanden Veilig.

I see people who are not obeying the emergency decree. What should I do?  

It is always advisable to first ask in a friendly way if people would keep more distance, in any case from you. Go right away to a spot where you have space and nobody comes too close to you. It is possible that the people you see are part of the same household. They have been given the advice (rather than the guideline) of keeping a distance of 1.5 metres.  

Why have the fountains been turned off?

  • The municipality would like to prevent people from congregating at fountains.
  • Technicians are needed to switch on and maintain the fountains. It is therefore not possible to adhere to the RIVM guidelines in all cases.

This is why the municipality has decided against switching on the fountains. One exception is the fountain in the Hofvijver because this one was already in use and can be operated at a distance.

Also see: denhaag.nl/coronavirus

Published: 3 April 2020Modified: 21 July 2020