Coronavirus: questions and answers

The municipality is getting asked all kinds of questions about the impact of the coronavirus. It is using this page to answer the most frequently asked questions.

Are the city district offices open?

City Hall Spui and the Leyweg City Office are open. The other city district offices are not open. City Hall Spui and the Leyweg City Office have adapted their services. Look for more information at City district offices: opening hours and locations.

Paper post from the municipality is being collected and delivered less often than usual at the moment. There could be delays in responding to letters and processing applications.

I have an appointment at the municipality. Am I allowed to come?

Yes, if you are in good health. Just like you, municipal staff must adhere to the guidelines to prevent the spread of the virus. The guidelines are:

  • Wash your hands regularly
  • Cough and sneeze into the crook of your elbow
  • Use paper tissues
  • Do not shake hands
  • Keep distance from others
  • Stay at home if you have a cold

If you have a cold, please cancel your appointment. If you have a cold and you still come to your appointment, you will not be served. You will get a new appointment.

Do I have to wear a face mask in a municipal building?

As of 26 June 2021 you are no longer obliged to wear a face mask in municipal buildings.

      Is the Haagse Markt completely open?

      The Haage Markt is completely open again on Monday, Wednesday, Friday and Saturday from 9.00 to 17.00 hrs. This applies to both food and non-food products.

      It is still necessary to keep a distance of 1.5 metres at the market. Please do your shopping alone.
      On Saturdays, visitors will need to follow the one-way direction signs on the main paths. The one-way paths do not apply on Mondays, Tuesdays and Fridays.

      Primary and secondary schools and childcare facilities

      • All primary schools, daycare centres and centres for out-of-school care (BSO) are open again.

      • The emergency care facilities have stopped.
      • Secondary school students can attend in-person lessons at least 1 day per week. The schools can decide how this will be organised. Your child's school will inform you about the measures.
      • If a child tests positive for the coronavirus, the entire class including the teacher must remain in quarantine for 5 days. Teachers will get priority testing.

      Schools may make exceptions for:

      • lessons for students with upcoming final exams
      • practical training
      • higher special education
      • vulnerable children

      Secondary school students must keep a distance of 1.5 metres from each other.

      MBO, HBO and university

      Secondary vocational schools (MBO) are fully open as of 7 June 2021. Higher professional education institutions (HBO) and universities will open as of 26 April 2021. Students are allowed to attend classes at their educational institution 1 day a week.

      More information can be found under Education and childcare on the website of the Dutch government.

      Using public transportation

      Use public transport as much as possible at quiet times and avoid busy areas, including stations. Keep an eye on information from public transportation companies (such as www.htm.nl).

      What is the municipality doing for businesses?

      The Dutch government has taken measures to help businesses get through this crisis period. You can read about the measures as well as other practical information for businesses in The Hague on the page Coronavirus: information for businesses.

      Which schemes are available for self-employed persons?

      The government has introduced a temporary scheme to support self-employed persons who are in trouble so that they can continue their business. Visit the page Coronavirus: information for businesses for the most up-to-date information.

      What are the rules for playing sports?

      Read all the rules for sports under Sport.

      What is the municipality doing for the cultural sector?

      • The municipality is taking a flexible stance towards performance agreements with organisers of events and conferences which have received a subsidy from the municipality but have had to cancel their events due to the coronavirus.
      • If a subsidised project cannot take place, the municipality will see if it is possible to postpone it. If the project is not going to take place at all, then you are not obliged to pay back your expenses.
      • If you would like to receive a subsidy in 1 payment rather than in instalments, contact the municipality.
      • The municipality has put together a support package in 2021 to help The Hague's cultural sector get through the coronavirus crisis (RIS 308014). It did this in 2020 with the Recovery Fund for Culture.
      • Keep an eye on this page or subscribe to the Cultuur Actueel newsletter.

      Is a maximum of 50 people permitted in all cultural institutions?

      From Saturday, 10 July 2021 to Friday, 13 August a number of new restrictions will be in place.

      • Cultural venues (such as theatres and cinemas) may remain open provided all visitors have assigned seats which are placed 1.5 metres apart. Registration and a health check are mandatory. With coronavirus entry passes up to 2/3 of the available capacity can be used. This applies at all indoor and outdoor locations.
      • At locations where people move around (such as museums, monuments and libraries), the maximum number of visitors is 1 per 5 m2 with 1.5-metre distancing. This applies at all indoor and outdoor locations.
      • Entertainment (such as live performances and loud music) is not allowed at restaurants and bars.
      • Dance venues, such as nightclubs and discos, must close again.
      • Audiences are allowed at professional and amateur cultural activities under certain conditions. 1.5-metre distancing or a coronavirus entry pass is mandatory.

      Events

      • From 30 June 1-day events which require a permit are allowed under certain conditions. Up to 2/3 of the capacity can be used. An assigned seat is mandatory.
      • Multiple-day events are not allowed.

        More information can be found on the website of the Dutch government.

        Can I get tested for the coronavirus?

        You can see who can get tested for the coronavirus on the website of GGD Haaglanden.

        When should I go into quarantine and what are the rules?

        Do you have COVID-19 symptoms, such as a runny nose or fever? Then you may need to stay at home and not receive any visitors. This is called self-quarantining. You can find more information on the website of the Dutch government. There is also a special brochure you can download: Help and support when self-quarantining (staying at home).

        Where do I find more information about the coronavirus vaccination?

        General information

        Global Talk has made the press conferences by the Dutch government available in Syrian Arabic, Turkish, Polish, Tigrinya (spoken in Eritrea), Moroccan Arabic, Berber/Tamazight, Farsi (spoken by many people in Iran and Afghanistan) and English. See: www.globaltalk.nl/persconferentie.

        For deaf and hearing impaired

        Rijksoverheid.nl: Videos about coronavirus in Dutch sign language (NGT)

        Where can I get vaccinated?

        There are 2 large vaccination locations in The Hague: the Cars Jeans ADO stadium and the old Haga Hospital on the Sportlaan. These GGD vaccination locations can be reached on public transportation and by car. There are shuttle buses operating from the Den Haag Ypenburg train station and from the nearest tram stops. Seniors with an AV-070 pass can make use of the municipal transportation facilities just like usual.

        Residents of The Hague will also be able to visit different temporary locations of GGD Haaglanden in various neighbourhoods for questions about the vaccination, for assistance in making an appointment and for the vaccination itself (as long as supplies last). The locations can be found on the website of GGD Haaglanden.

        More information

        Do you have general questions about the coronavirus or the coronavirus vaccination? Go to coronavaccinatie.nl or call the national telephone number 0800 - 1351 (operating daily from 8.00 to 20.00 hrs). Do you have a question for GGD Haaglanden? Go to the contact page of the GGD.

        Is the municipality providing information in other languages?

        The municipality is publishing the most important information about the coronavirus on the Dutch website. If needed the municipality will work with other organisations to disseminate Dutch government information in other languages in the city districts. You can also find communication tools in English on the website of the Dutch government.

        On the website denhaagtegencorona.nl you will find the most important rules in other languages: ArabicBulgarian, ChineseEnglishPolishRomanianSpanish and Turkish.

        How can we help seniors and vulnerable people?

        The municipality is working by appointment at municipal locations and in addition with walk-in hours. This way everybody can come to an appointment in a safe way. Many shops are also offering special opening hours. For more information about support for different city residents, go to the page Coronavirus: support and information.

        How can I sign up for volunteer work?  

        An overview of volunteer jobs in The Hague can be found on volunteerthehague.nl. You can also register there. The website of Servicepunten XL (in Dutch) also has an overview of volunteer work and a registration form. For more information about volunteering you can always call tel. (070) 205 30 03.

        Where do I find information about shopping or meal delivery services?

        If you are not able or willing to leave the house, you can of course ask your neighbours, family or friends for help. It is possible to place an online order for groceries at some supermarkets. It is currently very busy and there are not many time slots available for home delivery service. For meals there are various existing services and new initiatives. If you need help, call tel. (070) 205 30 03 or look at socialekaartdenhaag.nl (in Dutch). If you are on Twitter, you can use #coronahulp070 or #coronahulpDenHaag to search for initiatives such as food shopping for city residents or giving a ride to people in need.

        What am I allowed to do and what am I not allowed to do anymore?

        The most current rules can be found on the website of the Dutch government.

        I've heard about an emergency decree. What does that mean?  

        There is no longer an emergency decree; the corona law (Dutch) has entered into force.

        I see people who are not obeying the measures. What should I do?  

        It is always advisable to first ask in a friendly way if people could keep more distance, in any case from you. Go right away to a spot where you have space and nobody comes too close to you. It is possible that the people you see are part of the same household. They have been given the advice (rather than the guideline) of keeping a distance of 1.5 metres.  

        I want to organise a demonstration. What do I have to do?

        If you would like to hold a demonstration, you need to notify the mayor. More information can be found on the page Announce a demonstration.

        Also see: denhaag.nl/coronavirus

        Published: 17 September 2020Modified: 13 July 2021