Coronavirus: changes to municipal services

The municipality has adapted its services to protect its customers, visitors and employees and to prevent the further spread of the coronavirus (COVID-19). The municipality is following the national guidelines in this respect. In this overview you can see what this could mean for you. This page will be updated with any new changes.

Rules in municipal buildings

The municipality is following the national guidelines to prevent the further spread of the coronavirus (COVID-19) in effect as of 25 September 2021. More information about these rules can be found on the website of the Dutch government.

These rules mean that there could be delays in making an appointment. Anticipate that you may have to wait for a bit outside by the entrances to City Hall Spui and the Leyweg City Office.

In the municipality's public spaces the following basic rules are in effect:

  • The municipality urgently requests you to keep your distance.
  • Wash your hands regularly.
  • Do not shake hands.
  • Cough and sneeze into the crook of your elbow.
  • Get tested if you have symptoms.
  • Come to your appointment with as few people as possible. This reduces the risk of infection.
  • It is not necessary to wear a face mask in the public space. If you would rather wear a face mask, the municipal employee who will help you wil also wear a face mask.
  • Physical contact is possible if needed. Municipal employees will discuss this with you. Our clients needs will be taken into consideration.
  • Fresh outdoor air will be introduced regularly into the municipality's indoor spaces (ventilation).

Come alone

In order to provide service as best as possible, only the people who need to attend the appointment will be allowed inside. This means that you should go to the appointment alone unless it is not possible otherwise. Follow the instructions of the security guards so that everybody stays safe.  

Department of Public Service (DPZ)

Overview of Public Service measures against the coronavirus

The municipality is following the national guidelines to prevent the further spread of the coronavirus (COVID-19) in effect as of 25 September 2021. For your protection and for the protection of other visitors and municipal staff, you are requested to comply with all measures:

  • The municipality urgently requests you to keep your distance.
  • Wash your hands regularly.
  • Cough and sneeze into the crook of your elbow.
  • Use paper tissues.
  • Do not shake hands.
  • Stay at home if you have a cold.
  • If you have a cold, please cancel your appointment. If you have a cold and you still come to your appointment, you will not be served. You will get a new appointment.
  • If somebody in your family has a fever or is not feeling well, the entire family needs to stay home.
  • Get tested if you have symptoms.
  • If you do not need to attend the appointment with other people, come alone.
  • Do not arrive earlier than 15 minutes for your appointment and anticipate that you may have to wait a while for your turn.
  • The municipality asks you to make contactless payments or to pay with a bank card (with PIN) at the counters in City Hall Spui and the Leyweg City Office.

Municipality working by appointment

In order to serve The Hague’s more than 550,000 inhabitants, the municipality is working by appointment. The municipality can then reserve time for you and you can be assured that you will be served quickly.

Rules for appointments

There are a few basic rules for making an appointment. The municipality urgently asks you to:

  • arrive on time for your appointment
  • take all of the required documents listed for the product you are requesting
  • cancel your appointment as quickly as possible if you unexpectedly are not able to come
  • comply with all of the protection measures against the coronavirus.

Make an appointment

You can make an appointment by phoning tel. 14070 or through the website. This is indicated on the page of the product you are requesting.

If you are unable to get an appointment on time through the website, you can phone tel. 14070. The call agent will then check whether the appointment needs to be moved forward.

Reschedule or cancel an appointment

Would you like to reschedule or cancel your appointment? You can do this using the links in the confirmation email you received when you made the appointment.

Also see: City district offices: opening hours and locations.

Wedding ceremonies at municipal locations

The municipality's 3 wedding locations (Centrum, Groenmarkt and Escamp) will have their regular seating and standing arrangement again as of 25 September 2021. You do not need a coronavirus entry pass (QR code) or a recent negative coronavirus test result for the 3 wedding locations.

Also see: Getting married in The Hague: locations and fees.

Wedding ceremonies at a free-choice venue and on the beach

For more information about wedding ceremonies at a free-choice venue and on the beach, look at the page Get married at a free-choice venue

Advice and Information desks Department of Social Affairs (SZW)

The Advice and Information desks are open from Monday to Friday from 8.30 to 16.30 hrs.

Would you like to make an appointment with 1 of the staff members of the Advice and Information desks? Or would you like to reschedule or cancel an appointment? Call customer service at tel. (070) 353 75 00.

More information can be found on the page Contact met SZW (in Dutch).

AV 070

There are different conditions for using AV 070. Look for more information on the page Reserve or cancel AV 070.

Libraries

For more information go to the website of The Hague Public Library.

Centre for Children and Families (CJG)

To provide all families in The Hague with the care they need, the CJG Den Haag is working by appointment. This measure is important due to the limited amount of space in the CJG. This will allow visitors to keep a distance of 1.5 metres from one another. For safety reasons the CJG will check the health of visitors at the door. Look for more information at cjgdenhaag.nl.

Homeless shelters

The municipality has opened 2 extra homeless shelters together with the Kessler Stichting, Leger des Heils and Rode Kruis in order to minimise the spread of the coronavirus. Both locations are open 24 hours a day. Shelter will be offered to limited groups. People with health problems will be placed in separate accommodation. People who have just recently become homeless are advised to contact the municipality’s Daklozenloket.

Educational gardens

All educational gardens are closed. No lessons, activities or meetings will take place.

Municipal ombudsman, youth ombudsman and Den Haag Meldt

The municipal ombudsman and youth ombudsman for The Hague and Leidschendam-Voorburg and Den Haag Meldt are open again. To attend the consultation hour you need to make an appointment. The office can be reached at tel. (070) 757 82 00 and email address ombudsman@denhaag.nl.

You can submit complaints by email and through the website. You can find more information at ombudsman-denhaag.nl, jeugdombudsmandenhaag.nl and denhaagmeldt.nl.

Hou van je Huis points

All Hou van je Huis-points are closed until further notice. Staff are available by telephone and email.

Local Business Counter

There will not be any walk-in hours for the Local Business Counter (Ondernemersportaal) for the time being. You can reach the Local Business Counter by telephone or email from Monday to Friday between 9.00 and 17.00 hrs. For questions call tel. (070) 353 60 04 or send an email to ondernemersportaal@denhaag.nl. More information on the page Local Business Counter.

Parking

Application for parking cards again possible

As of 1 September you can again apply for a European disabled person’s parking card. You will also be able to apply for a disabled resident’s parking permit and an individual disabled parking space. Do you have questions about your application or a change? Please contact the Municipal Parking Division.

Welstands- en Monumentencommissie

The meetings of the Aesthetics and Monuments committee will take place via video conferencing to prevent the spread of the coronavirus. More information can be found on the page Agenda's vergaderingen Welstands- en Monumentencommissie.

Swimming pools

Read all the swimming rules on the page Swimming and swimming pools.

Also see: denhaag.nl/coronavirus

Published: 19 October 2020Modified: 14 October 2021