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Coronavirus: changes to municipal services

The municipality has adapted its services to protect its customers, visitors and employees and to prevent the further spread of the coronavirus (COVID-19). In this overview you can see what this could mean for you. This page will be updated with any new changes.

The changes will be in effect until Monday, 28 April 2020 in any case. The municipality is following the national guidelines in this respect.

Department of Public Service (DPZ)

General

The municipality requests you to maintain the recommended distance of 1.5 metres in public spaces for your safety and for the safety of municipal employees.

Payment

For your protection and for the protection of its staff the municipality asks you to make contactless payments or pay with a bank card (with PIN) at the counters in City Hall Spui and the Leyweg City Office.

Emergency service at the counters

The municipality is doing everything it can to continue its counter services to its residents. Due to precautionary measures and in order to continue to safeguard the safety of its staff members and visitors, however, the municipality is able to deploy fewer people at the moment. This means that as of now the municipality will give priority to services which are urgent. In addition the municipality will contact people who have already made an appointment. It will find out whether the person was still planning to come to the appointment as well as gauge the urgency of the appointment. The municipality requests that you arrange your affairs as much as possible online.

Online appointments no longer possible

As of Friday, 20 March it will no longer be possible to make an appointment online for Department of Public Service products. You will only be able to make an appointment by phoning tel. 14070. When you call, it will first be discussed with you how urgent your appointment is and when the appointment can be made. Anticipate a longer waiting period.  

New hours of operation for counters

As of Monday, 23 March the Department of Public Service counters will have different hours of operation. They will be open only 2 evenings per week, 1 at each location. If you have an appointment at a time which is outside these opening hours, then you will receive a call or email to reschedule this appointment. Anticipate that it could take longer to be served.

Public Service City Hall Spui Leyweg City Office
Monday 8.30 - 16.30 hrs. 8.30 - 16.30 hrs.
Tuesday 8.30 - 16.30 hrs. 12.00 - 20.00 hrs.
Wednesday 8.30 - 16.30 hrs. 8.30 - 16.30 hrs.
Thursday 12.00 - 20.00 hrs. 8.30 - 16.30 hrs.
Friday 8.30 - 16.30 hrs. 8.30 - 16.30 hrs.

Information and Assistance Centres (IHP)

As of Monday, 23 March the services at all Information and Assistance Centres will stop until further notice. You can still pick up the extra strong yellow garbage bags.

Telephoning

It is not as easy to reach the municipality due to the coronavirus. This is why priority will be given to urgent services and questions. If your question is not urgent, check if you can arrange your affairs online via thehague.nl and MijnDenHaag.

Marriage ceremonies

The marriage ceremonies scheduled in the wedding halls at City Hall Spui, the Leyweg City Office and at the Old City Hall Groenmarkt will still go ahead for the time being. Not more than 30 people may be in attendance and everybody has to a keep a distance of 1.5 metres from one another.

It will be permitted to livestream the ceremony for the people who are not able to attend. You need to organise this yourself.

Marriage ceremonies at other locations will not be taking place. These wedding couples have already been notified. Currently no weddings can take place at locations other than at City Hall Spui, the Leyweg City Office or at the Old City Hall Groenmarkt.

Department of Social Affairs (SZW)

All planned one-on-one appointments having to do with work and income will go ahead for the time being. You may be asked to conduct the appointment by telephone. You can also visit (without an appointment) the Advice and Information desks, the Work Service Point at Vaillantlaan, the Homeless Help Desk and the Gemeentelijke Kredietbank.

The general guidelines for customer service are in effect. This means that security will ensure that there are no more than 100 people gathered in municipal locations at the same time. In addition, appointments will be moved to municipal locations as much as possible.

Group meetings cancelled

All group training sessions and meetings will be cancelled. If you were invited to one, you will notified and a new appointment will be made when possible.

Contact if there are changes

If something changes for you, you will be phoned with the time and location of the appointment or to cancel the appointment.

Cancel the appointment

Are you unable to come to an appointment? For example, because you are having health issues? Notify the municipality as quickly as possible by phoning tel. (070) 353 75 00. You may be asked if the appointment can be conducted by telephone.

Homeless shelters

The municipality has opened 2 extra homeless shelters together with the Kessler Stichting, Leger des Heils and Rode Kruis in order to minimise the spread of the coronavirus. Both locations are open 24-hours a day. Shelter will be offered to limited groups. A hotel has been designated as a shelter. People with health problems will be placed in a separate shelter. People who have just become homeless are advised to contact the municipality’s Daklozenloket.

Advice and Information desks

The opening hours of the Advice and Information desks have been changed. Look at the page Contact met SZW (in Dutch).

Cemeteries

No more than 30 people may attend funeral ceremonies in funeral homes, crematoriums and cemeteries. The same measures are in effect for condolence calls until 28 April. All ceremonies will be held without food and drinks. Visitors and family members are asked to keep a distance of 1.5 metres from one another. For more information about funeral arrangements and condolence visits go to the  website of the RIVM(externe link).

Libraries

The Central Library on the Spui and all branch libraries in the neighbourhoods are closed. No fines will be given on materials while the libraries are closed. For more information go to the website of The Hague Public Library.

Centre for Children and Families (CJG)

The youth healthcare agency will limit its contact for children 14 months and older. Doctors and nurses at CJG Den Haag are now urgently needed to assist at The Hague’s Public Health Department (GGD Haaglanden) and to provide care for babies. The following appointments will still take place at the Centrum Jeugd en Gezin: maternal whooping cough (22 week shot for pregnant women), 4-week check-up (1st visit for newborn babies to the paediatrician) and all vaccinations for children up to and including the 14-month shot (MMR vaccine). More information at cjgdenhaag.nl.

Educational gardens

All educational gardens are closed. No lessons, activities or meetings will take place.

Municipal ombudsman, youth ombudsman and Den Haag Meldt

The municipal ombudsman and youth ombudsman for The Hague and Leidschendam-Voorburg and Den Haag Meldt are closed until 28 April. The office can be reached at tel. (070) 757 82 00 and email address ombudsman@denhaag.nl.

The complaint services will operate as usual. You can submit complaints by email and through the website. You can find more information at ombudsman-denhaag.nl, jeugdombudsmandenhaag.nl and denhaagmeldt.nl.

Hou van je Huis points

All Hou van je Huis-points are closed until 28 April. Staff can be reached by telephone and email.

Info point Scheveningen about De Kust Gezond

Due to the coronavirus the Info point Scheveningen about De Kust Gezond is closed until 28 April.

Local Business Counter

There will not be any walk-in hours for the Local Business Counter (Ondernemersportaal) for the time being. You can reach the Local Business Counter by telephone or email from Monday to Friday between 9.00 and 16.00 hrs. For questions call tel. (070) 353 60 04 or send an email to ondernemersportaal@denhaag.nl. More information on the page Local Business Counter.

Pandhuis

The auctions in March and May will not take place. More information can be found on the page Veilingen bij het Pandhuis (in Dutch). You will still be able to borrow money at the Pandhuis although it temporarily will not be possible to pawn jewelry. More information can be found on the page Het lenen van geld bij het Pandhuis (in Dutch).

Service points

Due to the coronavirus the Service points are available only by telephone. You can call for advice and to make an appointment. Appointment will be made only in urgent cases. Read more on the page Waar vind ik een Servicepunt? (in Dutch).

Sporting facilities

All sports halls, swimming pools and outdoor sporting facilities are closed until 28 April.

City farms

All of The Hague’s city farms are closed to visitors until 28 April. The municipality took this decision in the interest of the health of the visitors as well as the people caring for the animals. This means that all activities planned at the city farms will be cancelled.

Reading room of The Hague City Archives

The reading room of The Hague City Archives (HGA) in the Atrium of City Hall will be closed from 16 March until 28 April. The lectures had already been cancelled. More information can be found on the website of Haags Gemeentearchief (in Dutch).

Trefpunt Binckhorst

Due to the coronavirus the Trefpunt Binckhorst is closed until 1 June.

Trefpunt Rotterdamsebaan

Due to the coronavirus the Trefpunt Rotterdamsebaan is closed until 1 June.

Welstands- en Monumentencommissie

The meetings of the Aesthetics and Monuments committee de Welstands- en Monumentencommissie will take place without a public.

Swimming pools

All sports halls, swimming pools and outdoor sporting facilities are closed until 28 April.

Also see: denhaag.nl/coronavirus

Published: 18 March 2020Modified: 3 April 2020