Coronavirus: changes to municipal services

The municipality has adapted its services to protect its customers, visitors and employees and to prevent the further spread of the coronavirus (COVID-19). The municipality is following the national guidelines in this respect. In this overview you can see what this could mean for you. This page will be updated with any new changes.

Department of Public Service (DPZ)

Overview of Public Service measures against the coronavirus

The municipality is following the national guidelines to prevent the further spread of the coronavirus (COVID-19). For your protection and for the protection of other visitors and municipal staff, you are requested to comply with all measures:

  • Always maintain a distance of at least 1.5 metres from other people.
  • Wash your hands regularly.
  • Cough and sneeze into the crook of your elbow.
  • Use paper tissues.
  • Do not shake hands.
  • Stay at home if you have a cold.
  • If you have a cold, please cancel your appointment. If you have a cold and you still come to your appointment, you will not be served. You will get a new appointment.
  • If somebody in your family has a fever or is not feeling well, the entire family needs to stay home.
  • If you do not need to attend the appointment with other people, come alone.
  • Do not arrive earlier than 15 minutes for your appointment and anticipate that you may have to wait a while for your turn.
  • The municipality ask you to make contactless payments or to pay with a bank card (with PIN) at the counters in City Hall Spui and the Leyweg City Office.

Municipality working by appointment

In order to serve The Hague’s more than 500,000 inhabitants, the municipality is working by appointment. The municipality can then reserve time for you and you can be certain that you will be served quickly.

Rules for appointment

There are a few basic rules for making an appointment. The municipality urgently asks you to:

  • arrive on time for your appointment
  • take all of the required documents listed for the product you are requesting
  • cancel your appointment as quickly as possible if you suddenly are not able to come
  • comply with all of the protection measures against the coronavirus.

Make an appointment

You can make an appointment by phoning tel. 14070 or on the website through the page of the product you are requesting.

If you are unable to get an appointment on time through the website, you can phone tel. 14070. The municipality will then check whether the appointment needs to be moved forward.

Reschedule or cancel an appointment

Would you like to reschedule or cancel your appointment? You can do this using the links in the confirmation email you received when you made the appointment.

Also see: City district offices: opening hours and locations.

Information and Assistance Centres (IHP)

As of Monday, 23 March the services at all Information and Assistance Centres will stop until further notice. As of 17 April you will only be able to pick up the yellow garbage bags at the following locations: the Information and Assistance Centres in Escamp, Haagse Hout and Laak city district offices and in City Hall Spui.

Wedding ceremonies at municipal locations

Due to the size of the wedding halls in City Hall Spui, Old City Hall Groenmarkt and the Leyweg City Office, the number of seats is limited. This way everybody can sit at a distance of 1.5 metres from one another. The maximum number of people permitted per location is:

  • City Hall Spui: maximum of 25 people seated at a distance of 1.5 metres from one another. This includes the wedding couple, witnesses and a photographer.
  • Old City Hall Groenmarkt: maximum of 15 people seated at a distance of 1.5 metres from one another. This includes the wedding couple, witnesses and a photographer.
  • Leyweg City Office: maximum of 15 people seated at a distance of 1.5 metres from one another. This includes the wedding couple, witnesses and a photographer.  

Nobody will be allowed to stand.

It will be permitted to livestream the ceremony for the people who are not able to attend. You need to organise this yourself.

Wedding ceremonies at a free-choice venue and the beach

For more information about wedding ceremonies at a free-choice venue and the beach, look at the page Getting married at a free-choice venue

Department of Social Affairs (SZW)

All planned personal appointments having to do with work and income will go ahead for the time being. You may be asked to conduct the appointment by telephone. You can also visit (without an appointment) the Advice and Information desks, the Work Service Point at Vaillantlaan, the Homeless Help Desk and the Gemeentelijke Kredietbank.

The general guidelines for customer service are in effect. This means that security will ensure that there are no more than 100 people gathered in municipal locations at the same time. In addition, appointments will be moved to municipal locations as much as possible.

Group meetings cancelled

All group training sessions and meetings will be cancelled. If you were invited to one, you will notified and a new appointment will be made when possible.

Contact if there are changes

If something changes for you, you will be phoned with the time and location of the appointment or to cancel the appointment.

Cancel the appointment

Are you unable to come to an appointment? For example, because you are having health issues? Notify the municipality as quickly as possible by phoning tel. (070) 353 75 00. You may be asked if the appointment can be conducted by telephone.

Homeless shelters

The municipality has opened 2 extra homeless shelters together with the Kessler Stichting, Leger des Heils and Rode Kruis in order to minimise the spread of the coronavirus. Both locations are open 24-hours a day. Shelter will be offered to limited groups. People with health problems will be placed in a separate shelter. People who have just recently become homeless are advised to contact the municipality’s Daklozenloket.

Advice and Information desks

The opening hours of the Advice and Information desks have been changed. Look at the page Contact met SZW (in Dutch).

Cemeteries

No more than 30 people may attend funeral ceremonies in funeral homes, crematoriums and cemeteries. The same measures are in effect for condolence calls until 19 May. All ceremonies will be held without food and drinks. Visitors and family members are asked to keep a distance of 1.5 metres from one another. For more information about funeral arrangements and condolence visits go to the website of the RIVM.

Libraries

The Central Library on the Spui and all branch libraries in the neighbourhoods reopened as of Thursday, 14 May. For more information about the opening hours go to the website of The Hague Public Library.

Centre for Children and Families (CJG)

To provide all families in The Hague with the care they need, the CJG Den Haag is working by appointment. This measure is important due to the limited amount of space in the CJG. This will allow visitors to keep a distance of 1.5 metres from one another. For safety reasons the CJG will check the health of visitors at the door and will allow only 1 adult to accompany the child at the appointment. Look for more information at cjgdenhaag.nl.

Educational gardens

All educational gardens are closed. No lessons, activities or meetings will take place.

Municipal ombudsman, youth ombudsman and Den Haag Meldt

The municipal ombudsman and youth ombudsman for The Hague and Leidschendam-Voorburg and Den Haag Meldt are open again. To attend the consultation hour you need to make an appointment. The office can be reached at tel. (070) 757 82 00 and email address ombudsman@denhaag.nl.

You can submit complaints by email and through the website. You can find more information at ombudsman-denhaag.nl, jeugdombudsmandenhaag.nl and denhaagmeldt.nl.

Hou van je Huis points

All Hou van je Huis-points are closed until further notice. Staff can be reached by telephone and email.

Local Business Counter

There will not be any walk-in hours for the Local Business Counter (Ondernemersportaal) for the time being. You can reach the Local Business Counter by telephone or email from Monday to Friday between 9.00 and 17.00 hrs. For questions call tel. (070) 353 60 04 or send an email to ondernemersportaal@denhaag.nl. More information on the page Local Business Counter.

Parking

Application temporarily unavailable for European disabled person’s parking card, disabled resident’s parking permit and individual disabled parking space

Due to the measures to contain the spread of the coronavirus, The Hague’s Public Health Department (GGD Haaglanden) is currently not conducting any medical assessments. You will therefore not be able to apply for a European disabled person’s parking card, a disabled resident’s parking permit or an individual disabled parking space.

Do you already have a European disabled person’s parking card and would you like to notify the municipality of a change? Please contact the Municipal Parking Division.

Welstands- en Monumentencommissie

The meetings of the Aesthetics and Monuments committee will take place via video conferencing. More information can be found on the page Agenda's vergaderingen Welstands- en Monumentencommissie.

Also see: denhaag.nl/coronavirus

Published: 18 March 2020Modified: 4 August 2020