Coronavirus: changes to municipal services

The municipality has adapted its services to protect its customers, visitors and employees and to prevent the further spread of the coronavirus (COVID-19). The municipality is following the national guidelines in this respect. In this overview you can see what this could mean for you. This page will be updated with any new changes.

Rules in municipal buildings

Maximum of 30 people  in public spaces

A maximum of 30 people (including children) are allowed in the municipality’s publicly accessible spaces, such as the Atrium of City Hall Spui and the Leyweg City Office. This means that fewer people can be served at the same time and it may take some time before you can make an appointment. Anticipate that you may have to wait for a bit outside by the entrances to City Hall Spui and the Leyweg City Office.

Come alone

In order to provide service as best as possible, only the people who need to attend the appointment will be allowed inside. This means that you should go to the appointment alone unless it is not possible otherwise. The security guards will keep track of the number of people in the public spaces. Follow their instructions so that everybody stays safe.  

Face masks in municipal buildings

Are you in a municipal government building? The municipality strongly advises you to wear a face mask. You will have to abide by the ban on wearing face coverings. Read more on the page Coronavirus: questions and answers.

Department of Public Service (DPZ)

Overview of Public Service measures against the coronavirus

The municipality is following the national guidelines to prevent the further spread of the coronavirus (COVID-19). For your protection and for the protection of other visitors and municipal staff, you are requested to comply with all measures:

  • Always maintain a distance of at least 1.5 metres from other people.
  • Wash your hands regularly.
  • Cough and sneeze into the crook of your elbow.
  • Use paper tissues.
  • Do not shake hands.
  • Stay at home if you have a cold.
  • If you have a cold, please cancel your appointment. If you have a cold and you still come to your appointment, you will not be served. You will get a new appointment.
  • If somebody in your family has a fever or is not feeling well, the entire family needs to stay home.
  • If you do not need to attend the appointment with other people, come alone.
  • Do not arrive earlier than 15 minutes for your appointment and anticipate that you may have to wait a while for your turn.
  • The municipality asks you to make contactless payments or to pay with a bank card (with PIN) at the counters in City Hall Spui and the Leyweg City Office.

Municipality working by appointment

In order to serve The Hague’s more than 500,000 inhabitants, the municipality is working by appointment. The municipality can then reserve time for you and you can be assured that you will be served quickly.

Rules for appointments

There are a few basic rules for making an appointment. The municipality urgently asks you to:

  • arrive on time for your appointment
  • take all of the required documents listed for the product you are requesting
  • cancel your appointment as quickly as possible if you unexpectedly are not able to come
  • comply with all of the protection measures against the coronavirus.

Make an appointment

You can make an appointment by phoning tel. 14070 or through the website. This is indicated on the page of the product you are requesting.

If you are unable to get an appointment on time through the website, you can phone tel. 14070. The municipality will then check whether the appointment needs to be moved forward.

Reschedule or cancel an appointment

Would you like to reschedule or cancel your appointment? You can do this using the links in the confirmation email you received when you made the appointment.

Also see: City district offices: opening hours and locations.

Information and Assistance Centres (IHP)

As of 23 March the services at all Information and Assistance Centres will stop until further notice. You can pick up the extra sturdy yellow garbage bags (to combat seagull nuisance) at a number of locations until 30 October 2020.

Wedding ceremonies at municipal locations

Due to the size of the wedding halls in City Hall Spui, Old City Hall Groenmarkt and the Leyweg City Office, the number of seats is limited. This is so that everybody can sit at a distance of 1.5 metres from one another. The maximum number of people permitted per location is:

  • City Hall Spui: maximum of 25 people seated at a distance of 1.5 metres from one another. This includes the wedding couple, witnesses and a photographer.
  • Old City Hall Groenmarkt: maximum of 15 people seated at a distance of 1.5 metres from one another. This includes the wedding couple, witnesses and a photographer.
  • Leyweg City Office: maximum of 15 people seated at a distance of 1.5 metres from one another. This includes the wedding couple, witnesses and a photographer.  

This rule will be in effect from Thursday 19 November 2020.

Let op!

Nobody will be allowed to stand.

It will be permitted to livestream the ceremony for the people who are not able to attend. You need to arrange this yourself. You are advised to wear a face mask in all indoor spaces accessible to the public and in spaces where many people come together.

Wedding ceremonies at a free-choice venue and on the beach

For more information about wedding ceremonies at a free-choice venue and on the beach, look at the page Getting married at a free-choice venue

Advice and Information desks Department of Social Affairs (SZW)

The Advice and Information desks are open from Monday to Friday from 8.30 to 16.30 hrs.

Would you like to make an appointment with 1 of the staff members of the Advice and Information desks? Or would you like to reschedule or cancel an appointment? Call customer service at tel. (070) 353 75 00.

More information can be found on the page Contact met SZW (in Dutch).

Cemeteries

No more than 30 people may attend funeral ceremonies in funeral homes, crematoriums and cemeteries. A maximum of 30 people are permitted at the Kerkhoflaan and Westduin cemeteries. The same measures are in effect for condolence calls. Visitors and family members are asked to keep a distance of 1.5 metres from one another. For more information about funeral arrangements and condolence visits go to the website of the RIVM.

Libraries

For more information about opening hours go to the website of The Hague Public Library.

Centre for Children and Families (CJG)

To provide all families in The Hague with the care they need, the CJG Den Haag is working by appointment. This measure is important due to the limited amount of space in the CJG. This will allow visitors to keep a distance of 1.5 metres from one another. For safety reasons the CJG will check the health of visitors at the door and will allow only 1 adult to accompany the child at the appointment. Look for more information at cjgdenhaag.nl.

Homeless shelters

The municipality has opened 2 extra homeless shelters together with the Kessler Stichting, Leger des Heils and Rode Kruis in order to minimise the spread of the coronavirus. Both locations are open 24 hours a day. Shelter will be offered to limited groups. People with health problems will be placed in separate accommodation. People who have just recently become homeless are advised to contact the municipality’s Daklozenloket.

Educational gardens

All educational gardens are closed. No lessons, activities or meetings will take place.

Municipal ombudsman, youth ombudsman and Den Haag Meldt

The municipal ombudsman and youth ombudsman for The Hague and Leidschendam-Voorburg and Den Haag Meldt are open again. To attend the consultation hour you need to make an appointment. The office can be reached at tel. (070) 757 82 00 and email address ombudsman@denhaag.nl.

You can submit complaints by email and through the website. You can find more information at ombudsman-denhaag.nl, jeugdombudsmandenhaag.nl and denhaagmeldt.nl.

Hou van je Huis points

All Hou van je Huis-points are closed until further notice. Staff are available by telephone and email.

Local Business Counter

There will not be any walk-in hours for the Local Business Counter (Ondernemersportaal) for the time being. You can reach the Local Business Counter by telephone or email from Monday to Friday between 9.00 and 17.00 hrs. For questions call tel. (070) 353 60 04 or send an email to ondernemersportaal@denhaag.nl. More information on the page Local Business Counter.

Parking

Application for parking cards again possible

As of 1 September you can again apply for a European disabled person’s parking card. You will also be able to apply for a disabled resident’s parking permit and an individual disabled parking space. Do you have questions about your application or a change? Please contact the Municipal Parking Division.

Welstands- en Monumentencommissie

The meetings of the Aesthetics and Monuments committee will take place via video conferencing to prevent the spread of the coronavirus. More information can be found on the page Agenda's vergaderingen Welstands- en Monumentencommissie.

Swimming pools

Read all the swimming rules on the page Swimming and swimming pools.

Also see: denhaag.nl/coronavirus

Published: 19 October 2020Modified: 18 November 2020