Response time to letters

Did you send a letter to the municipality with a question, complaint or idea? You will get a response within a stipulated period.

Once the municipality receives your letter, you will get a confirmation of receipt or a response by post within 2 weeks. You will get an answer to your letter within 4 weeks. Did you submit a complaint? You will get a response within 6 weeks.

Does the municipality need more time to answer your letter? You will receive a message about this. The message will explain the reason for the delay and when you can expect to receive an answer.

For questions in writing for the Municipal Council, the response time is 4 weeks.

Also see

• Contesting a decision by the municipality (in Dutch)
• File an appeal at the municipality concerning your objection (in Dutch)