Report a problem to the municipality

The ‘public space’ is a collective term for the spots which we all use. Examples include public squares, roads, sports fields and parks. If you spot a problem in a public area, please report this to the municipality.

You can report a problem in the public space, for example, about: a missing manhole cover, a sunken sidewalk, garbage or dog poop on your street, broken playground equipment, non-functioning streetlights, weeds, a dead animal in the water or grass that needs cutting. A complete overview of all the problems which you can report to the municipality can be found under Complaints about public areas and in Dutch at denhaag.nl/meldingen.

Report a problem

You can also report a problem using the free app. Download this app onto your mobile phone from the website of BuitenBeter.

What is needed to report a problem?

• your name, email address and telephone number
• your address (for some types of problems)
• the address of the spot where you would like to report a problem

The municipality requests your telephone number in order to deal with the problem as swiftly as possible, for example if extra information is needed.

All the information you provide will be handled in confidentiality. Personal details and address information will be used only for the purpose for which they were provided.

How long does it take?

The time it takes for your problem to be solved depends on the type of problem you reported. In many cases, the municipality will address the problem within 3 working days. Weather conditions such as extreme cold, snow or storms can delay work, which can mean some problems will not be addressed within the prescribed time. Also a lot of maintenance work is done to public areas in set rotations and on fixed dates.