Report a problem to the municipality
The ‘public domain' is a collective term for the spots which we all use. Examples include public spaces, roads, sports fields and parks. If you spot a problem or have a complaint about a public area, please report this to the municipality.
Report problems in the public space to ensure that the city stays clean, organised and tidy. Do you have a complaint about a public area? This can be reported online.
Examples of problems include: a missing manhole cover, a pothole or damaged road surface, litter or dog poop on the street, broken playground equipment, faulty street lighting, weeds, a dead animal in the water or overgrown grass. A complete overview of all the problems which you can report to the municipality can be found in Dutch at denhaag.nl/meldingen.
What is needed to report a problem?
- your name, email address and telephone number
- your address (for some types of problems)
- the location of the problem
If you do not know the exact address, click on the correct location on the map in the online form. It will automatically select the closest address. Use the space under the map to describe the problem in detail. The municipality needs this information to find and investigate the issue.
The municipality will request your telephone number in order to deal with the issue as swiftly as possible, for example if extra information is required.
All the information provided here will be treated in the strictest confidence. Personal details and address information will be used only for the purpose for which they were provided.
How long does it take?
The amount of time needed to solve the problem you are reporting depends on the type of issue. For many types of issues, the municipality will address the problem within 3 working days. Weather conditions such as extreme cold, snow or storms can delay work, which means that it can take longer for the municipality to address the problem. Also maintenance work is often done to public areas in set rotations and on fixed dates.
You can also report a problem using a free app. Download this app onto your mobile phone from the website of BuitenBeter. It takes longer for the municipality to process a problem reported through the app than through the ‘Report a problem’ button on this website. Issues reported using the Buiten Beter app in the weekend can be registered only the following week.
Overview of complaints about public areas
Although the online complaints form (Melding Openbare Ruimte) is in Dutch, the procedure is fairly straightforward. Below you will find a complete overview of all the problems you can report to the municipality. This list will assist you in filling out the form. It gives a translation for all the kinds of problems which can be reported.
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Would you like to report a dangerous situation? For example:
- a large pothole in a road
- oil spillage on the road
- chemical waste in the public domain, such as drugs or medicines
- unsafe tree or downed road sign
- faulty traffic lights at a busy intersection
- faulty street lighting in the whole street, control unit of street lamp open or missing, wire broken or loose
- blocked sewer
To report an urgent issue call the municipality on tel. 14070. Are you calling after office hours? Listen to the recording and select the option in the menu which best describes the problem. You will then be connected to a representative. Option 1: faulty traffic lights and street lighting, option 2: other urgent issues.
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- Hondenpoep melden (Report dog poop)
- Report rat nuisance
- Kapotte fontein melden (Report a broken fountain)
- Kapot straatmeubilair melden (Report damage to street furniture)
- Kapot speeltoestel melden (Report broken playground equipment)
- Schade aan kunstwerk melden (Report damage to statue or monument)
- Kapotte vlag of vlaggenmast melden (Report torn flag or broken flagpole)
- Graffiti en posters in de openbare ruimte melden (Report graffiti and posters in the public space)
- Graffiti laten verwijderen van uw pand (Have graffiti removed from your building)
- Beschadigd of verdwenen putdeksel melden (Report damaged or missing manhole cover)
- Collecte melden (Register as a door to door fundraiser)
- Report an event
- Incidentele nachtontheffing melden (Request occasional exemption to stay open longer)
- Storing stadsklok melden (Report a malfunctioning city clock)
- Request a Stolperstein
- Verzakte straat of stoep melden (Report a pothole or sunken sidewalk)
- Announce a demonstration
- Nuisance Penalty
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- Huisvuil, grofvuil of bouwafval op straat melden (Report household waste, bulky waste or demolition waste on the street)
- Report uncollected rubbish and old paper
- Report a full or broken container
- Volle of kapotte afvalbak of hondenpoepbak melden (Report a full or broken rubbish bin or dog poop bin)
- Verkeerd aangeboden huisvuil melden (Report household waste disposed of improperly)
- Zwerfafval melden (Report street litter)
- Graffiti laten verwijderen van uw pand (Have graffiti removed from your building)
- Graffiti en posters in de openbare ruimte melden (Report graffiti and posters in the public space)
- Report an abandoned bicycle
- Report an abandoned vehicle
- Hondenpoep melden (Report dog poop)
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- Bodemsanering melden (Report soil decontamination)
- Overbodige of lekkende tanks melden (Report obsolete or leaking tanks)
- Lozing afvalwater gevelreiniging melden (Report wastewater discharge from cleaning of building facade)
- Stankoverlast door rioollucht melden (Report sewer odour)
- Verstopt riool melden (Report blocked sewer)
- Report lost or injured animals
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- Onveilige bomen melden (Report unsafe trees)
- Iepenziekte melden (Report elm disease)
- Onkruid melden (Report weeds)
- Reuzenberenklauw melden (Report poisonous giant hogweed plant)
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- Report domestic nuisance
- Report overdue maintenance on rental home
- Ongedierte melden (Report pests and rodents)
- Overlast van een bedrijf melden (Report nuisance caused by a company)
- Request a house number
- Fraude met bijstandsuitkering melden (Report welfare fraud)
- Statutory repair notice, request information
- Kakkerlakkenoverlast melden (Report cockroach problem)
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- Onveilige verkeerssituaties melden (Report dangerous traffic situations)
- Report an illegally parked vehicle
- Storing straatverlichting melden (Report broken streetlights)
- Niet-opladende auto op oplaadplek melden (Report car parked illegally at electric charging station)
- Storing verkeerslicht melden (Report faulty traffic lights)
- Beschadigd verkeersbord melden (Report damaged road sign)
- Report a broken parking meter
- Report unsafe situation for cyclists
- Schade aan tunnel, brug of viaduct melden (Report damage to tunnel, bridge or overpass)
- Schade melden door aanleg Rotterdamsebaan (Report damage caused by construction of Rotterdamsebaan)
- Verzakte straat of stoep melden (Report a pothole or sunken sidewalk)
- Bewegwijzering aanvragen (Request signposting)
- Request charging point for electric car
- Request a bicycle stand
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- Overlast van bouwwerkzaamheden melden (Report nuisance caused by construction work)
- Illegale bouw melden (Report illegal building activity)
- Asbest verwijderen melden (Report removal of asbestos)
- Bouwschade melden (Report construction damage caused by municipality)
- Report overdue maintenance on rental home
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- Fraude met bijstandsuitkering melden (Report welfare fraud)
- Verdringing op de arbeidsmarkt melden (Report exclusion from labour market)
- Wmo-melding doen (Apply for assistance through Social Support Act (Wmo))
- Meld kindermishandeling (Report child abuse)
- Antidiscriminatiebeleid (Anti-discrimination policy)
Published: 13 June 2016Modified: 1 April 2021