Complaint about the Municipality of The Hague

Are you not satisfied with the services of the Municipality of The Hague? The municipality would like to get feedback. Your complaint could be about the way the municipality is doing its job, but also about how you have been treated by a municipal employee.

The ‘public space’ is a collective term for the spots which we all use. Examples include public squares, roads, sports fields and parks. Would you like to report a problem in a public area? Is something broken or is there litter on the street? Please report this to the municipality.

How to file the complaint?

You can file your complaint online using the complaints form. Although the form is in Dutch, you may describe your complaint in English.

Submit your complaint using DigiD

Submit your complaint

If you do not have DigiD or you live outside of The Hague, you can also submit your complaint without DigiD.

or:

    • You can submit your complaint in writing in the form of a letter. Please include your name, telephone number and address.
    • You can make your complaint known verbally by phoning the general number for the municipality: 14070.
    • You can also submit a complaint at the information desks at the city district offices.

    How long does it take?

    You will always receive a response to your complaint. The municipality will deal with your complaint within 6 weeks, or within 10 weeks if it is complicated.

    Presenting a complaint to the Municipal ombudsman

    If you believe the municipality has not dealt with your complaint properly or if you think it does not make sense for you to first file a complaint with the municipality, you can present your complaint to the Municipal Ombudsman.

    Complaint about the police

    Do you think you have been treated improperly by the police? Please file a complaint via 'klachtenregeling politie' (www.politie.nl).

    Also see

    Would you like to report something in the public space, make the municipality liable for damage, lodge an objection to a decision or give the municipality a compliment? Look at the page Klacht, melding, bezwaar en compliment (in Dutch).

    Published: 14 April 2017Modified: 14 September 2018