Municipality working by appointment

Published: 1 July 2020Modified:

In order to serve The Hague’s more than 500,000 inhabitants, the municipality is working by appointment. The municipality can then reserve time for you and you can be certain that you will be served quickly.

Rules for appointment

There are a few basic rules for making an appointment. The municipality urgently asks you to:

  • arrive on time for your appointment
  • take all of the required documents listed for the product you are requesting
  • cancel your appointment as quickly as possible if you suddenly are not able to come
  • comply with all of the protective measures against the coronavirus.

Make an appointment

You can make an appointment by phoning tel. 14070 or on the website through the page of the product you are requesting. If you are unable to get an appointment on time through the website, you can phone tel. 14070. The municipality will then check whether the appointment needs to be moved forward. Read more information on Make an appointment at the municipality.

Reschedule or cancel an appointment

Would you like to reschedule or cancel your appointment? You can do this using the links in the confirmation email you received when you made the appointment.

Extra opening hours for the Public Service counters

In order to serve as many people as possible, the municipality has extended the opening hours of the Public Service counters:

  • As of 1 July 2020 you will be able to visit the Leyweg City Office on Tuesday as of 8.30 hrs. and City Hall Spui on Thursday as of 8.30 hrs. (previously this was 12.00 hrs.).
  • City Hall Spui will also be open on Saturdays on 4, 11 and 18 July from 9.00 to 12.00 hrs.
      Also see: City district offices: opening hours and locations