Quality and Complaints GP units

SMASH places great importance on providing you with the best service possible.

Registration and privacy

When you make the call, all required information will be recorded and saved onto a computer database. Your own GP will immediately receive a report of what happened so that he will have all the information at hand in case another check-up or treatment is needed.

All phone conversations will be recorded on tape, which the GP service can later use to reconstruct the exact course of events in case of misunderstandings or complaints. Your information will be treated with confidentiality and in accordance with the law.

Quality of care

SMASH aims to improve the quality of care on a structural basis. SMASH has developed and implemented a quality system based on the standards according to ISO 9001:2000. The medical assistants and GPs use the Practice Guidelines developed by the Dutch Board of General Practitioners. Annually the quality management system is evaluated by Lloyd’s Register Quality Assurance. 

Complaints settlement

SMASH places great importance on providing you with the best service possible. Please inform them if you were not given proper assistance by a SMASH physician or medical assistant. You can submit your complaint in writing to:

Complaints settlement – GP Services Haaglanden

c/o HKH
President Kennedylaan 15
2517 JK The Haque
Telephone: (070) 302 98 22