Treatment outside office hours

SMASH provides emergency GP care outside of office hours.

SMASH (Stichting Mobiele Artsen Service Haaglanden) is a partnership between all the general practitioners in The Hague, Rijswijk, Voorburg, Wassenaar, Leidschendam and Voorschoten.

You can contact the service every day between 17.00 hours and 8.00 hours as well as in the weekend and on all public holidays by calling: (070) 346 96 69.

SMASH is closed during office hours on Monday to Friday when doctors’ offices are open. It is NOT a walk-in clinic.

Who will assist you?

Your call will be answered by a specially trained medical assistant who works under the responsibility of the GP on duty at the unit.

You can explain your medical emergency to the medical assistant. In many cases she will be able to offer you advice independently. The medical assistants work according to guidelines that are stipulated in clear and safe procedures. All medical advice offered by the assistant is checked by the GP on duty. If needed, the medical assistant will consult with one of the doctors on duty to see whether a phone consultation, prescription, consultation at the unit or a house call is necessary.

The assistant will ask you for the following information: name, address, telephone number and date of birth.

Life-threatening situation

If the patient’s condition is life-threatening, the assistant will immediately send out an ambulance or the GP. She will stay on the line if necessary.

In non life-threatening cases, she will ask you about:

• your complaints and your question
• the name of your GP(s)
• any medication used
• your body temperature (if a fever is suspected)
• your medical insurance details (name of medical insurance provider and insurance number)

Patients whose family physician is not affiliated with the GP service (so-called casual patients) can also turn to SMASH for assistance. Causal patients will be required to pay in cash for the consultation.

SMASH is not a walk-in clinic, an appointment is always needed.

Administratie SMASH

Pres. Kennedylaan 15
2517 JK The Hague
Telephone: (070) 346 96 69
Email: info@smashaaglanden.nl
Website: www.smashaaglanden.nl

More information on:

• Problems handled by GP units
  SMASH services are intended for matters that cannot wait until your GP becomes available again.
• Going to GP units
  The GP units offer no walk-in service. You cannot simply turn up at the unit.
• Fees GP units and Emergency Pharmacist
  GP services provided outside regular office hours fall under your regular medical insurance.
• Quality and Complaints GP units
  SMASH places great importance on providing you with the best service possible.